Posts

Posts

  • Jesus Canton
    Sharing same Access Point Wirelessly on WWB61
    Topic posted March 5, 2014 by Jesus CantonNovice, tagged how-to in Wireless Workbench > All Questions & Answers Topics public
    Title:
    Sharing same Access Point Wirelessly on WWB6
    Personal Computer:
    Macbook Pro
    Shure Hardware:
    2 Axt 400, 8 PSM1000, AXT610, AXT630, AXT600
    Description:

    Hello and thank you in  advance for any assistance

    I am new to the RF world, and have to setup what I believe is an Access Point for all of our Shure systems to show up on my Workbench. I have plugged in Power Over Ethernet and setup our wireless mics (axt 400s) and thats fine I am able to find the right frequency and they are good to go. I also did the same for the In Ears (PSM1000). I have two questions.

    1. My Spectrum Manager does not show up in WWB6, but it is daisy chained along with the axt400, and axt630... any idea what it can be?

    2. I cannot see neither systems when I disconnect Power over Ethernet and I am on the Wifi... is there a way to see both systems still running live on Wifi? 

    The answer's may be very simple but I cannot find it nor figure it out... any help would surely be appreciated.. thank you very much.

  • Admin
    How to Import & Install Firmware
    Topic posted February 27, 2014 by AdminProficient, tagged how-to in Wireless Workbench > All Questions & Answers Topics public
    Title:
    How to Import & Install Firmware
    Description:

    Launch the Shure Update Utility.

    2983e559c8_01.png

    Navigate to the "Firmware" tab.

    2983e559c8_02.png

    Select the “Import” button.

    2983e559c8_03.png

    Browse for one or more firmware packages, and select "Open" to import them.

    2983e559c8_04.png

    Once imported, these firmware versions will be displayed under the appropriate model in the Firmware tab with a blue pip, indicating that the firmware is new to the Shure Update Utility.

    2983e559c8_05.png

    To send the imported firmware to a device, ensure the device is displayed in the "Update Devices" tab. See the Troubleshooting page in the Shure Update Utility help system if your devices are not displayed.

    In the "Version to Install" column, select the imported version of firmware for the devices you would like to update. Remember that portable devices are updated through their associated rack devices, and the portable firmware must first be sent to the rack device. Once the portable firmware resides within the rack device, the portable can be updated via the IR port.

    2983e559c8_06.png

    Select "Send Updates...".

  • Michael Calder
    Inventory Report Sort6
    Topic posted February 13, 2014 by Michael CalderNovice, tagged how-to in Wireless Workbench > All Questions & Answers Topics public
    Title:
    Inventory Report Sort
    Shure Hardware:
    WW6 6.9.0.45
    Description:

    How do I sort the Inventory Report? I've looked everywhere in the program and can't find an answer in the forums.

  • bdmcd
    WWB 6.9 ability to discover non-shure gear2
    Topic posted February 4, 2014 by bdmcdNovice, tagged how-to in Wireless Workbench > All Questions & Answers Topics public
    Title:
    WWB 6.9 ability to discover non-shure gear
    Personal Computer:
    Macbook Pro
    OSX 10.9.1
    8 Gb 1333 Ram
    Description:

    I have 24 channels of Sennheiser EM2050, 10 channels of UR4D, 8 Telex BTR-700 and a variety of other gear that is rented on a show by show basis.  My goal is to use WWB6 to coordinate all the gear (Sennheiser's WSS isn't as good and doesn't support other manufacturers).  I can't get WWB6 to see the Sennheiser units.  My thought is to have the software have the Shure and the Sennheiser gear online and enter the telex (it's not networkable) manually.

    Is there something I'm missing that allows WWB to see the EM2050's?  If I load WSM I can see all of them so I know they're on the network.

    I'm using DHCP with everything set to auto. 

     

    thanks!!!

     

    Brian

  • clownpleco
    How to add in Sennheiser ew500's Generation 11
    Topic posted January 28, 2014 by clownplecoNovice, tagged how-to in Wireless Workbench > All Questions & Answers Topics public
    Title:
    How to add in Sennheiser ew500's Generation 1
    Description:

    We just purchase 2 new ULX wireless and I need to some frequency coordination.  My old Sennheiser EW500 generation 1's are not in the list, suggestions what to do?  I know they are bank/band A.  I tried using Gen 2, but that has more frequencies available then Gen 1.

  • Matt Dobschuetz
    How To Sign Up for The New Wireless Workbench Forum3.0
    Topic posted January 14, 2014 by Matt DobschuetzNovice, tagged how-to in Wireless Workbench > All Questions & Answers Topics public
    Title:
    How To Sign Up for The New Wireless Workbench Forum
    Description:

    If you're new to Shure Customer Forums, you need to sign up for a new account. Membership is free, but is necessary to create topics and post. In addition, it is required to download Wireless Workbench software.

    If you were a member of the Wireless Workbench 6 Beta forum follow these instructions to reset your password:

    1. Go to https://shure.custhelp.com/app/utils/account_assistance
       
    2. Under 'Reset Your Password', enter your current username and then click 'Reset My Password'
       
    3. An email will be sent to the address associated to that username from 'Shure Support' (support@shure.com) with the subject 'Support Account Password Assistance' (see screenshot)
       
    4. In the email, click 'Reset my password'
       
    5. Then enter new password and click 'Submit' in your browser.
       
    6. A Thank You page will appear with the message "Your password has been changed."
       
    7. You will now automatically be logged in.  Click the 'Forum' tab and your all set.
     
    If you have questions about resetting your password creating an account, please email webmaster@shure.com for assistance. 
     
     
  • Sam Drazin
    Import Solutions from older versions of Wireless Workbench
    Topic posted July 5, 2012 by Sam DrazinExpert, tagged how-to in Wireless Workbench > All Questions & Answers Topics public
    Title:
    Import Solutions from older versions of Wireless Workbench
    Description:

    Overview

    Wireless Workbench 6 allows you to import certain files from older versions of Wireless Workbench so that you can get up and running quickly with the new version of the software by using your existing solution files. The steps below will outline how extract data from the older version of Wireless Workbench and how to import that data properly into Wireless Workbench 6.

    Related Links

    Supported Files

    Only certain file types from previous versions of Wireless Workbench can be imported into Wireless Workbench 6. The following file formats are supported by Wireless Workbench 6:

    • .sol (Wireless Workbench 4)
    • .sl2 (Wireless Workbench 5)

    These file formats are somewhat limited in the information they can store, but they can be seamlessly imported into Wireless Workbench 6 and will automatically generate inventory items for each device.

    Generating a Solution File

    The steps shown below will illustrate how to generate a solution file from a saved scene file within Wireless Workbench 5.

    Launch Wireless Workbench 5 and open the saved scene (.scn) file.

    e722ef8dad_01.png

    Ensure that the devices from your scene file populate the Device Manager.

    e722ef8dad_02.png

    Next, the compatibility wizard will assist in generating a solution file which will contain the device type and frequency information from the Device Manager, which can then be imported into Wireless Workbench 6.

    From the toolbar at the top of the window, select the "Compatibility" button.

    e722ef8dad_03.png

    In the dialog that pops up, select "Synthesis Mode", and then select Next.

    e722ef8dad_04.png

    The next dialog will show all channels from the Device Manager. To leave the devices at the frequencies they are currently assigned to, click the "Unselect All" button. Then, select Next.

    e722ef8dad_05.png

    Continue to hit Next several times until you see the following screen of the wizard.

    e722ef8dad_06.png

    Select the "Export" button, and name the solution file. Press Save when complete.

    e722ef8dad_07.png

    The file that has just been exported can now be imported into Wireless Workbench 6.

    Importing the File into Wireless Workbench 6

    Quit Wireless Workbench 5, and launch Wireless Workbench 6.

    From the File menu, select Import > Inventory...

    e722ef8dad_08.png

    Specify the file type you wish to import from the drop-down at the bottom of the Import dialog (in this case, we are importing a file from Wireless Workbench 5, which is a .sl2 file). Choose the file you wish to import, and then select Open.

    e722ef8dad_09.png

    Wireless Workbench 6 will process the solution file and import as much data as possible.

    An Import Summary dialog will pop up indicating which devices were successfully imported.

    e722ef8dad_10.png

    Any devices that could not be imported and mapped directly to devices acknowledged by Wireless Workbench 6 can be used to generate exclusions automatically by checking the checkbox at the bottom of the dialog. Generating exclusions based on the frequency values from the file will instruct the frequency calculator to avoid those frequencies when coordinating new ones.

  • Sam Drazin
    Settings Conflicts Dialog
    Topic posted July 3, 2012 by Sam DrazinExpert, tagged how-to in Wireless Workbench > All Questions & Answers Topics public
    Title:
    Settings Conflicts Dialog
    Description:

    Overview

    The Settings Conflicts dialog is an interface to assist the user in choosing parameters of devices for which the system has conflicting information. Because Wireless Workbench acts as a remote control for Shure hardware, it and the hardware can become out-of-sync in their opinions of parameter values for devices. This dialog gives the user several options to resolve them.

    Related Links

    When it is Shown

    The Settings Conflicts dialog is shown in several scenarios, which are summarized below:

    1. An online device goes offline. Before it comes back online, either its parameters in Wireless Workbench change, the parameters on the hardware change, or both change such that when it comes back online, the hardware and Wireless Workbench disagree about what certain values of merge-able parameters(1) should be.
    2. In the Inventory view, both an offline and an online instance of a certain device exist. The user then drags-and-drops(2) one of the instances on top of the other, in an attempt to merge their values (ie: taking an offline setup and applying it to hardware once on site).
    3. In scenario #1, when the Settings Conflicts dialog pops up, it represents a pending merge that must be resolved before that device is interacted with. If you choose to dismiss the Settings Conflicts dialog, it will reappear if you attempt to modify that device in any way.

    The Interface

    The Settings Conflicts dialog allows the user to keep parameters for a device from either Wireless Workbench or the hardware. Parameters are grouped into 2 buckets, and can be selected independently for each device in conflict.

    d398071fa1_01.png

    Parameter Buckets

    Parameters for every device are classified in 2 buckets, "Frequency" and "Settings". For each device in conflict, Frequency and Settings parameters can be chosen from either the hardware or Wireless Workbench. For a full reference of which bucket parameters are classified in, consult the "Frequency and Settings Parameters Per Model" chapter of the Wireless Workbench 6 Help System. To access this page, search for "parameters" in the left sidebar, and find the page within the results below.

    d398071fa1_02.png

    Frequency Bucket

    The "Frequency" bucket represents all parameters that are directly tied to the frequency value of a device, including Group & Channel, band, and Tx Profile. Note that Frequency parameters will only be available for certain devices with tunable frequency values, like microphone and in-ear monitor systems. Use the toggle buttons in the section labeled "A" in the window below to choose which "Frequency" parameters are kept.

    Settings Bucket

    The "Settings" bucket represents all other parameters that are directly tied to the device, including Channel Name, Device ID, RF Gain, and others. Use the toggle buttons in the section labeled "B" in the window below to choose which "Settings" parameters are kept.

    d398071fa1_03.png

    Interaction

    To select whether parameters come from the hardware or Wireless Workbench, use the toggle buttons for each bucket of parameters for each device.

    When the button says "From LIVE Devices", this means that the parameters for that device from that bucket will come from the hardware's current settings.

    d398071fa1_04.png

    When the button says "From OFF-LINE Devices", this means that the parameters for that device from that bucket will come from Wireless Workbench's current settings.

    d398071fa1_05.png

    Modifying One Device vs. All Devices

    The Settings Conflicts dialog is split into 2 horizontal sections, allowing device-by-device granularity of choosing parameters to keep, or a global choice for all devices in conflict.

    d398071fa1_06.png

    In section "C" of the window above, Frequency and Settings parameters can be set for all devices in conflict. In section "D", Frequency and Settings parameters can be chosen on a device-by-device basis.

    Committing Parameters

    Once each device has been configured to receive the appropriate Frequency and Settings parameters, pressing the "Apply" button next to each individual device (as in section "D" above) will update both the hardware and Wireless Workbench to the proper values, and remove that device from the Settings Conflicts dialog. If it was the only device in conflict, then the Settings Conflicts dialog will close, as all conflicts will have been resolved.

    If Frequency and Settings parameter values for all devices have been set using the toggle buttons in section "C", pressing the "Apply to All" button (as in section "C" above) will update both the hardware and Wireless Workbench to the proper values, and close the Settings Conflicts dialog, as all conflicts will have been resolved.

    (1) Consult the "Frequency and Settings Parameters Per Model" section of the Wireless Workbench 6 Help system for a full list of merge-able parameters for all networked Shure devices.

    (2) Consult the "Merge Offline and Live Devices" section of the Wireless Workbench 6 Help system for more information on the mechanics of drag-and-drop merging.

  • Sam Drazin
    AXT610 Access Point with Manual Network Setup?2
    Topic posted January 11, 2012 by Sam DrazinExpert, tagged how-to in Wireless Workbench > All Questions & Answers Topics public
    Title:
    AXT610 Access Point with Manual Network Setup?
    Description:

    Overview

    There are times when a manual network configuration (ie: setting the IP addresses of all networked Shure devices to static values manually) is called for in specific scenarios. Network settings, including IP address and Subnet mask, can be edited easily from the front panel of all rack gear manufactured by Shure.

    The AXT610 ShowLink Access Point, however, does not have a front panel, or an LCD display. Furthermore, the Access Point ships by default in Automatic mode, instructing the device to expect a DHCP server to assign an IP address and Subnet mask.

    This post will cover how to configure your AXT610 with a static IP address and Subnet mask.

    Related Links

    Prerequisites

    In order to configure the IP address and Subnet mask of an AXT610 ShowLink Access Point (currently set to Automatic mode), you will need the following elements:

    • A computer running Wireless Workbench 6
    • Any Axient rack-mounted piece of hardware with PoE (power over ethernet) ports, which include:
    • AXT400 receiver
    • AXT600 Spectrum Manager
    • AXT630 Antenna Distribution Amplifier
    • Or, an AXT900 Charger with an external power supply for your AXT610 Access Point (AXT900 does not have PoE ports)
    • Several ethernet cables

    Configuring the Access Point's Network Settings

    In order to change the network settings of the Access Point, you will need to make a small network of devices that are all configured to Automatic mode. This will enable you to discover the Access Point, and using Wireless Workbench 6, modify the network settings to the desired manual settings.

    Create a Small Automatic Network

    Using the single Axient rack device of your choosing, set the network mode to automatic from the front panel.

    From the front panel of the device, select Util > Network, and then use the control wheel to set the mode to "Automatic". Select the green blinking "Enter" button to confirm the change.

    ad90a0ac6c_01.png

    Then, connect your Access Point to one of the PoE ethernet ports of that device. To the other port of that device, connect your computer running Wireless Workbench 6. This will create a small network of 2 Axient devices, and your computer.

    Launch Wireless Workbench 6. If the proper network configuration on your computer is already set up, you will discover both the rack device (in this example, I am using an AXT400 receiver), and the Access Point, as shown below.

    ad90a0ac6c_02.png

    If you do not discover any devices, open the Preferences menu and navigate to the Network tab. Inspect the network interfaces available to your machine. Also, note the IP address that was assigned to your rack device. You can find this address by going back to the front panel of the device, and selecting Util > Network. The IP address assigned to the device will be displayed.

    ad90a0ac6c_03.png

    Ensure that the IP address of the rack device and the selected network interface of your computer match for every octet of the subnet mask which is "255" by select the proper network interface from within Wireless Workbench 6.

    ad90a0ac6c_04.png

    Note: without a DHCP server present, Axient devices will fallback to a default subnet of 169.254.X.X with a subnet mask of 255.255.0.0. No DCHP server is needed if you can modify your network settings to reach this subnet.

    You should now discover both your Access Point and the rack device in the Inventory view of Wireless Workbench 6.

    If the rack device is shown but not the Access Point, perform a factory reset on the Access Point. Use a fine pencil tip or paperclip to depress the reset button, which is located beneath the power supply connector on one end of the Access Point.

    This will force the device back to an Automatic network mode, which should place it in the default subnet (so long as your computer and the rack device are on this subnet OR a DHCP server is present, all devices will be discovered).

    Once the Access Point is discovered, you are ready to modify its network settings.

    Change the Access Point's Network Settings

    From the Inventory view, right click on the Access Point and select "Properties". The Access Point properties panel will open.

    ad90a0ac6c_05.png

    Expand the "Network" section of the Access Point properties panel. This area will expose the controls to modify the network settings of the Access Point.

    ad90a0ac6c_06.png

    Ensure that the mode is changed to "Manual". The IP address and Subnet mask fields will become editable. Enter the values into the fields to comply with your manual network settings. When complete, press "Apply".

    NOTE: Once you change the network settings of your Access Point, the device will fall offline (unless you changed the static IP address and subnet mask to fit in the same subnet as the current automatic network). The device falls offline because you have changed the network settings to a subnet that cannot communicate with the small automatic network you are currently apart of.

    ad90a0ac6c_07.png

    You will lose control of the Access Point until you reconfigure your manual network and connect the Access Point. Be sure to double check the subnet settings of the Access Point before you press "Apply".

    With a properly configured manual network, you should discover all devices set to their static IP addresses and Subnet masks, including the AXT610 ShowLink Access Point.

  • Sam Drazin
    Importing a WiNRADiO Scan4
    Topic posted December 5, 2011 by Sam DrazinExpert, tagged how-to in Wireless Workbench > All Questions & Answers Topics public
    Title:
    Importing a WiNRADiO Scan
    Description:

    Overview

    While Wireless Workbench 6 does not currently support WiNRADiO devices, it is possible to import scan files from a collection of WiNRADiO scanners. This is made possible using Wireless Workbench 5, which is free, and can be downloaded here.

    Related Links

    Prerequisites

    Depending on the version of Wireless Workbench 5, only certain WiNRADiO scanners will be supported. The following devices can be used with Wireless Workbench 5.0.5:

    • WR-1550
    • WR-G305e/WFM
    • WR-G305e/WFM/PD
    • WR-G33WSM

    WiNRADiO Notes

    WiNRADiO software must be installed prior to using the device with Wireless Workbench. You can download it from WiNRADiO's website.

    Ensure that Wireless Workbench is not running while installing WiNRADiO. Refer to WiNRADiO documentation to make sure that the software for the WiNRADiO model is supported by the operating system. Test your WiNRADiO scanner with your WiNRADiO software and make sure it is working before using it with Wireless Workbench.

    It is recommended to turn off Wireless Workbench before installing or uninstalling any software.

    When scanning with the WR-G305e or WR-G33WSM models it is recommended to have the WiNRADiO RF Gain Preamplifier engaged, which is accessible from the WiNRADiO control software. Please refer to WiNRADiO documentation for help with this feature.

    Run a Scan

    Ensure that Wireless Workbench 6 is not running. Connect your WiNRADiO scanner via USB to your computer, and power it on. Launch Wireless Workbench 5.

    Select the "Frequency Plot" button from the menu bar to open the Frequency Plot window.

    d200136ed6_01.png

    If your WiNRADiO scanner is properly configured and connected, you will see it listed in the Scanners section on the left of the Frequency Plot window. If it does not show up, confirm that you have the WiNRADiO software and all necessary drivers are installed and try again.

    d200136ed6_02.png

    Wireless Workbench 5 requires that you specify a range to scan by selecting a band of a predefined Shure wireless device. Select a step size (to specify resolution of the scan), a band, and then a specific range within that band to scan.

    NOTE: The last two drop-downs specifying scan range ("Frequency From:" and "Frequency To:" fields) will default to the entire band range, and do not have to be modified.

    d200136ed6_03.png

    With the WiNRADiO device selected, press "Start" to begin the scan.

    NOTE: While scanning with a WiNRADiO device, you cannot scan with any other hardware using Wireless Workbench 5.

    d200136ed6_04.png

    The scan will run indefinitely. When you have collected enough data, press "Stop". Then, save your scan to a file by pressing "Save".

    d200136ed6_05.png

    Save your scan file, and note the path where it is saved.

    d200136ed6_06.png

    Close Wireless Workbench 5, and launch Wireless Workbench 6. Open the Frequency Plot from the global menu bar.

    d200136ed6_07.png

    Select the "Files" tab, and press the Folder button under the "Files" box to open the saved scan file.

    d200136ed6_08.png

    Navigate to the scan file saved from Wireless Workbench 5, and select "Open".

    d200136ed6_09.png

    Your scan file from the WiNRADiO scanner is now imported into Wireless Workbench 6. Notice that all scan passes are maintained, and can be scrubbed using the time slider on the right of the Frequency Plot window.

    d200136ed6_10.png

© 2009-2014 Shure Incorporated All rights reserved.
  • Privacy
  • Powered by RightNow