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  • Sam Drazin
    Wireless Workbench 6 - Quick Start Guide33.0
    Topic posted August 4, 2014 by Sam DrazinExpert, tagged how-to in Wireless Workbench > All Questions & Answers Topics public
    Title:
    Wireless Workbench 6 - Quick Start Guide
    Description:

    New to Wireless Workbench 6?  Need some assistance networking your Shure devices?

     

    Check out the Wireless Workbench 6 Quick Start Guide! (updated for version 6.12)

     

    This document will walk through the essential steps to get you up and running with WWB6 and your Shure wireless system, including:

    • Downloading the software
    • Configuring your network and computer to connect to devices
    • Performing RF Scan
    • Performing basic Frequency Coordination
    • Deploying frequencies to channels

     

    Want to see additional topics covered in this guide?  Let us know in the comments below.

  • Gino Sigismondi
    PLEASE READ!!! Support options for other Shure products15.0
    Topic posted November 3, 2014 by Gino SigismondiProficient in Microflex Wireless > All Questions & Answers Topics public
    Title:
    PLEASE READ!!! Support options for other Shure products
    Description:

    Note that the Microflex Wireless forum is for discussions related to the Microflex Wireless (MXW) product line only. In order to provide the best experience for MXW users, please refrain from posting topics regarding other Shure products. For questions or assistance, we have the following support options:

    1. Visit our interactive FAQ at www.shure.com/faq. This searchable interface houses answers to thousands of previously asked questions across the entire Shure product line.

    2. If you can't find a solution in the FAQ, submit an inquiry here. Inquiries are typically answered within 24 hours. 

    3. Call our Applications Engineering team at 800-516-2525, option 1, Monday through Friday, 8 AM to 4:30 PM, Central time. 

  • Sam Drazin
    WWB6 Translation Beta - now available!
    Topic posted June 26, 2017 by Sam DrazinExpert in Wireless Workbench > All Questions & Answers Topics public
    Title:
    WWB6 Translation Beta - now available!
    Description:

    A translated version of WWB6 is now available for public beta!  This updated version now supports the following languages:

    • Simplified Chinese
    • Japanese
    • Korean
    • German
    • Spanish
    • Italian
    • French
    • Brazilian (Portuguese)
    • Russian
    • English

    For more information or to download this beta version, log in to the forum and go to the WWB6 Translations Beta page.

  • Sam Drazin
    Shure Applications Engineering scan file collection5.0
    Topic posted September 15, 2012 by Sam DrazinExpert in Wireless Workbench > All Scan File Topics public
    Title:
    Shure Applications Engineering scan file collection
    Description:

    FYI: Shure Applications Engineering has already begun collecting scan files from Shure Wireless users around the world. Find those scans here:

    http://shure.custhelp.com/app/answers/detail/a_id/4507

  • Gino Sigismondi
    MXW Configuration Tool
    Topic posted January 21, 2014 by Gino SigismondiProficient in Microflex Wireless > All Questions & Answers Topics public
    Title:
    MXW Configuration Tool
    Personal Computer:
    Apple Macbook Pro 15-inch, OSX 10.7.5, 64 bit, Wired Ethernet
    Description:

    Hi everyone,

    Brian Christ, from our rep firm Audio Biz, created this handy spreadsheet for configuring an MXW system. Simply tell it how many of each type of mic you need, answer a few simple questions, and it gives you a complete parts list with MSRP. 

    Please note: the output of this spreadsheet is not guaranteed by Shure or Audio Biz, but is provided for convenience only. Always double-check the results, and if you have any questions, please contact Systems Support at 847-600-8541 or systemssupport@shure.com. 

  • Sam Drazin
    Wireless Workbench 6 Support Options2.0
    Topic posted October 25, 2012 by Sam DrazinExpert in Wireless Workbench > All Questions & Answers Topics public
    Title:
    Wireless Workbench 6 Support Options
    Description:

    Shure has several support options available to users of Wireless Workbench 6. Posting to this forum is the preferred method, since other WWB6 users may benefit from the answers to your questions.

    1. Post your question to this forum. Shure has several qualified individuals monitoring this forum. Response from a Shure representative can be expected within 48 hours.
    2. Phone support. For more immediate assistance, please contact your region-specific support group as specified below:
    3. Web. Search "Wireless Workbench 6" at www.shure.com/faq.
  • Sam Drazin
    What is wrong with my network configuration?265.0
    Topic posted November 11, 2011 by Sam DrazinExpert, tagged how-to in Wireless Workbench > All Questions & Answers Topics public
    Title:
    What is wrong with my network configuration?
    Description:

    Overview

    This page will outline a set of tests and diagnostic measures you can run to ensure that your network is properly configured.

    The end-goal is to have a properly configured network such that Wireless Workbench discovers all Shure wireless devices online, and that your computer can effectively and reliably communicate with said devices. This page will act as a troubleshooting guide for debugging your network setup.

    Related Links

    Step 1: Selecting a Network Interface

    Wireless Workbench gives you the flexibility to choose which of your computer's network interfaces you would like to connect to. To inspect or modify which network interface Workbench is currently connected to, go to the Preferences menu and select the Network tab.

    To access the Preferences menu, select Tools -> Preferences.

    69c3c894c5_01.png

    From this display, all available network interfaces known to your computer are displayed. To view more details about a particular network interface, select the "Details" button next to one of the network interface options.

    69c3c894c5_02.png

    Once you have selected the network interface you'd like to use to connect to your devices, select "Save" to commit the change.

    Note: If you have configured your computer for both wired and wireless networking, the two IP addresses must be on separate subnets for WWB to work properly. The wired and wireless adapters on the computer should not be "bridged".

    Network Status Indicator

    Wireless Workbench offers a simple "Network Status" label that, at a cursory glance, allows you to assess the basic state of your connection to a network.

    The Network Status indicator is in the bottom right corner of the application, and is visible in all three tabs.

    69c3c894c5_03.png

    The Network Status indicator can read one of the following states:

    • Network Off: there is no network seen by your computer. If you see this, the network interface you've selected is either invalid, or disabled.

    69c3c894c5_04.png

    • Network On: there is a network seen by your computer, and the label will indicate the number of Shure wireless devices seen online.

    69c3c894c5_05.png

    When you first configure your network of wireless gear, this indicator can serve as a first-check of whether or not your computer sees a valid network or not.

    Step 2: Check your Computer/Hardware

    Pinging devices

    When configuring a network, you may find yourself in the scenario where you are not sure you have a valid connection to a particular networked device. Pinging a device is a precise way to discover whether or not a device is available on the network, regardless of other signs that it may or may not be exhibiting.

    First, isolate the device that you want to ping- you will need to get it's current IP address. On the device's front panel, access the Network menu. For Axient, PSM1000 and UHF-R rack devices, this menu can be accessed by selecting Util -> Network.

    69c3c894c5_06.png

    The device's IP adress will be listed next to the label "IP:".

    69c3c894c5_07.png

    If you are working with a UHF-R receiver, be sure to check the IP address on the left front panel, not the right. This is because the IP address for
    devices in DHCP (Automatic) IP mode is only listed on the left panel.

    Note the device's IP address. For this example, let's use the IP address of the AXT400 receiver above: 169.254.132.186.

    Next, open a command prompt on your computer. For Macs, this would be Terminal. For Windows machines, this would be Command Prompt.

    Type the following command:

    ping 169.254.132.186

    Press return. The results of this command will indicate to you whether your device is online or not.

    The ping command will send a small packet of information the IP address that you listed, and wait for a response. If none was heard, you will see messages similar to this:

    pcni4299al:~ drazins$ ping 169.254.0.1
    PING 169.254.132.186 (169.254.0.1): 56 data bytes
    Request timeout for icmp_seq 0
    Request timeout for icmp_seq 1
    Request timeout for icmp_seq 2
    Request timeout for icmp_seq 3
    ping: sendto: No route to host

    Notice that there was a "Request timeout". This indicates that your computer waited for a response for a certain amount of time, and none came.

    If your ping was successful, you will see a message similar to this:

    pcni4299al:~ drazins$ ping 169.254.132.186
    PING 169.254.132.186 (169.254.132.186): 56 data bytes
    64 bytes from 169.254.132.186: icmp_seq=0 ttl=30 time=0.863 ms
    64 bytes from 169.254.132.186: icmp_seq=1 ttl=30 time=1.086 ms
    64 bytes from 169.254.132.186: icmp_seq=2 ttl=30 time=1.120 ms
    64 bytes from 169.254.132.186: icmp_seq=3 ttl=30 time=1.050 ms
    64 bytes from 169.254.132.186: icmp_seq=4 ttl=30 time=1.088 ms
    64 bytes from 169.254.132.186: icmp_seq=5 ttl=30 time=1.183 ms

    Notice that each line after the PING command reads something like "64 bytes from 169.254.132.186". This is a sign that the device we pinged is on the network.

    If you're still not discovering devices in your inventory after a successful ping, check your firewall settings. Be sure to allow all processes listed in the "Firewall Setup" section of the Proper Network Setup through any and all security and firewall software your computer is running.

    If you ping a device and it does not appear to be connected on the network, some of your next steps should be:

    • ensure that there is a valid network connection from that device to your network (operational ethernet cables/ports, etc)
    • ensure that your computer is connected to the same network as the device you are trying to ping
    • ensure that the device itself is operational

    Common Mistakes

    Below is a listing of common mistakes made when setting up a network.

    • No two devices (including a computer on the network) can ever share identical IP addresses.
    • Ensure that all devices on your network share the same Subnet Mask. Consult the Automatic vs. Manual IP Mode section of this page for more details on proper IP/Subnet Mask configuration practices.
    • Do not connect a device to the same network twice, ie: via ethernet AND Wi-Fi. Connecting a device to the same network interface with two connections will not yield valid results.
    • Ensure that all devices on your network are set to the proper IP mode.
    • Check your ethernet cables and ethernet ports. Replace old cables and look for data transfer indicator lights on ethernet ports with LEDs to indicate such. If these lights are present but not illuminated, this may indicate a faulty or incomplete connection.
  • Sam Drazin
    Firmware Update UHF-R24
    Topic posted November 8, 2011 by Sam DrazinExpert, tagged how-to in Wireless Workbench > All Questions & Answers Topics public
    Title:
    Firmware Update UHF-R
    Description:

    Overview

    In order for Wireless Workbench 6 to work with UHF-R wireless receivers, the firmware of those devices must be updated to firmware version 1.166 or later. The following article will explain how to firmware upgrade UHF-R receivers.

    Related Links

    Check UR4 Current Firmware Version

    To check which version of firmware your UHF-R receiver is currently running, power-cycle the rack device, and pay attention to the front panel display as it boots up. The installed version of firmware will be displayed in the lower right-hand corner of each display. If the version is 1.166 or later, your receiver is compatible to operate with Wireless Workbench 6.

    Updating Firmware

    If your receivers are on a version of firmware earlier than 1.166, they will need to be updated in order to be discovered and controlled by Wireless Workbench 6.

    In order to upgrade the firmware for UHF-R receivers, you can now use the Shure Update Utility (v2.0.2 or later). Follow the steps listed out below to complete the firmware upgrade.

     

    1. If you do not have the Shure Update Utility, you can download it here.

    2. Power on your UHF-R receivers. Connect your network of receivers to your computer, and launch the Shure Update Utility.

    Note: UHF-R receivers will not appear as online devices within Wireless Workbench while the Shure Update Utility is running.  Once the Shure Update Utility is closed, the UHF-R devices will reappear as online devices in Wireless Workbench 6.

    3. Select "Check for Updates".

    4. Download any available updates.

    5. Once the downloads have completed, select the "Update Devices" tab and ensure that your UHF-R receivers are discovered.

    6. For each UHF-R receiver to be updated, select the checkbox on the far right of it's row, and then select the desired version to install in the "Version to Install" column.

    7. To begin the firmware update, select "Send Updates".

    Do not power off or disconnect your device from the network while the firmware update is in process.

    8. Once the update has been sent, your device will reboot.  The Shure Update Utility will wait for the receivers to be rediscovered and verify that the sent firmware was properly installed.

     

    Transmitters

    The UHF-R transmitters were designed to be forwards compatible with newer versions of UHF-R receiver firmware. It will likely not be necessary to upgrade the firmware of your UHF-R transmitters. NOTE: this implies that differing firmware versions between UHF-R transmitters and receivers is an acceptable mis-match of firmware versioning.

    If you have any questions, please contact Shure Service and Repairs.

  • patku
    Option to PRINT Frequency List15
    Topic posted January 1, 2012 by patkuBeginner in Wireless Workbench > All Feature Request Topics public
    Title:
    Option to PRINT Frequency List
    Description:
    I think it would be great if there were a way to print the Frequency List window.
  • steveratcliff
    Import .csv scan files from TTi PSA130213
    Topic posted April 21, 2013 by steveratcliffCompetent in Wireless Workbench > All Questions & Answers Topics public
    Title:
    Import .csv scan files from TTi PSA1302
    Description:

    Sorry to ask this question again but I haven't found a functional answer. Just received my PSA1302 scanner and can't seem to import scan files into WWB6.6.0.41 on my MBP Unibody i7 2.66GHz OSX 10.7.5

    It has been repeatedly stated by Sam (and others?) that the .csv file needs to be two columns, the first being MHz and the second being dBm. The first column must hold an integer value in relation to kHz. I would interpret this as having no more than three decimal places, though a modified file posted by Sam labeled "Spectrum CSV File-Modified" has between 4 and 6 decimal places on all values. During my troubleshooting I have taken the .csv and removed all unnecessary information from the spreadsheet such as device info, reference values, offsets, etc. I have attempted to scan with different RBWs: 15kHz, 280kHz and 1MHz are the options with this scanner. I have also tried different step sizes, everything from 1kHz (.001 MHz) up to 1MHz. All of this to no avail!

    I've attached a non-functioning scan file (470-698) from the TTi PSA1302. I have modified it to have no scanner information in the file, only the info pertinent to WWB. Error message that I receive is, "This is the wrong type of file. Please select a valid scan file."

    I have a scan file from a PSA1301 (Crystal Springs.csv) that imports just fine into WWB6. It appears the same in Excel: two columns, the first in MHz with between 2 and 4 decimal points, the second in dBm.

    What am I doing wrong? Any thoughts, Sam or advice from other TTi users?

    Thanks!

    -Steve

    File 1:
    File 2:
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