• Stu
    iPad App Control135.0
    Topic posted May 12, 2013 by StuBeginner in Wireless Workbench > All Feature Request Topics public
    iPad App Control
    I would like to see WWB to be able to run on an iPad. As an app. Is that even possible?
    Also, make the App where more than one user could sign in to the same system with a passcode. Reasoning is for a screen in Monitor or wireless world and one that could be mobile with a tech to take with him on another iPad. For troubleshooting or changes during the show to gear not at the main hub.
  • Sam Drazin
    Proper Network Setup12
    Topic posted November 11, 2011 by Sam DrazinExpert, tagged how-to in Wireless Workbench > All Questions & Answers Topics public
    Proper Network Setup


    Below are some high-level topics which will guide you through successful practices of setting up your network.

    Related Links

    Network Topology

    There are several ways to configure a network of devices. In general, you should always use a "star" network topology where each device uses one connection to an Ethernet switch port. If multiple switches are used, each switch is individually connected to one connection to the next level of Ethernet switch.

    Automatic vs. Manual IP Mode

    Each Shure wireless device on your network has two IP modes:

    • Automatic (or DHCP for UHF-R)
    • Manual

    When in automatic mode, a device expects for a DHCP server to automatically assign it a valid and free IP address. With a DHCP server available (like the AXT620 Network Switch with onboard DHCP server), this makes your life easy. This is also the mode we recommend.

    When in manual mode, a each device must have it's IP address manually set to correspond with all other devices on the network. Some basic rules that need to be followed include:

    • Each device on the network (including computers) must have a unique IP address.
    • All devices on the network (including computers) should share the exact same Subnet mask (this is not always the case, but is a good idea to align)
    • Considering the four octets of a subnet mask:
    • Where the value is 255, that corresponding value of the IP addresses for all devices must be identical
    • Where the value is 0, that corresponding value of the IP addresses for all devices must be unique


    Assume all devices on our network have a subnet mask of Because the first two octets of the Subnet mask have the value of 255, the first two octets of all IP addresses for devices on our network must match. Below is a valid set of a few IP addresses for this fictitious network:


    Notice the first two octets of the IP addresses always match, and the last two octets never match.

    Firewall Setup

    In order for Wireless Workbench to discover devices on the network, various portions of the application require network access which may be initially hindered by OS-native or 3rd party security software.

    Configure any firewall or anti-virus software to allow the following processes network access:

    For Macs

    • Wireless Workbench
    • slpd
    • snetDameon
    • acnproxy

    For Windows

    • WWB6.exe
    • SLPD.exe
    • snetDameon.EXE
    • ShureFirmwareUpgrader.exe
    • snetConfigureexe.exe

    Consult the Wireless Workbench 6 Help System for more information on configuring OS-native Firewall Settings appropriately.

    DHCP Management

    If your network is configured to receive IP addresses automatically (from a DHCP server), there are some basic rules you must follow to ensure proper IP address assignment.

    • All Shure wireless devices must have their IP modes set to Automatic (or DHCP in the case of UHF-R)
    • There must only be one active DHCP server on your network.
    • If you are using multiple switches or routers that have the ability to be DHCP servers, all others (clients) besides the master server must have their DHCP disabled.

    You can verify that your computer is set up to receive automatically assigned IP addresses by checking the DHCP client table on the AXT620 Ethernet switch.

    Check the DHCP server configuration

    Log into the AXT620 Ethernet switch by opening the Internet Explorer web browser to the DHCP server address (default = The default username and password to log in are both "root".


    Select the "System' from the main menu, then "DHCP server' option, and finally the "System Configuration' from the middle menu.


    The DHCP server switch should be ON and the IP address fields should be set to the above values (as default). If you do not see this configuration and want to restore the factory default, you can select the "Factory Default' option from the main menu.

    NOTE: If you factory reset the DHCP server, you should also power cycle the all other devices on the network after the DHCP server reboots.

    Check the DHCP client table.


    Select "DHCP server' from the main menu and then "Client Entries' from the middle menu.

    The DHCP client table should include the computer IP address as well as the IP addresses of all the devices on the net- work. If you do not see the IP address of your computer in the client table, check the DHCP server switch on the front panel to ensure it is set to ON.

    NOTE: You may need to power cycle the DHCP server and computer is the switch was set to OFF and you subsequently turned it to ON.

    Configuring Wi-Fi for Wireless Networking

    When using Wireless Workbench over Wi-Fi, it's important to setup the wireless router properly for best performance. Wireless Workbench employs "multicast" data protocols to communicate to the Axient and PSM1000 devices. Wi-Fi treats broadcast and multicast packets differently than general packets for backward compatibility reasons. In some cases, the Wi-Fi router will limit the multicast packet transmission rate to a value that is too slow for Wireless Workbench to properly operate.

    By default, most Wi-Fi routers are configured to operate in "b/g-mode', which tells the router to allow both 802.11g and older 802.11b devices to operate over the network. In this configuration, some routers will automatically limit the multicast data rates (or sometimes referred to as "basic rate', or "management rate') to 1-2Mbps. For small wireless microphone configurations of less than 20-30 channels, this Wi-Fi setting should not cause any problems with Wireless Workbench. However, for larger wireless microphone configurations of greater than 30 channels, it's recommended to configure the Wi-Fi router to operate in "g-mode' only. Most routers will increase the multicast transmission rate to 6Mbps when operating in "g-mode' thereby providing adequate bandwidth to Wireless Workbench.

    Caution: We have tested Netgear-brand Wi-Fi routers and found that they typically limit the multicast rate to 1-2Mbps even when operating in "g-mode' only, so it's not recommended to use Netgear Wi-Fi routers with Wireless Workbench.

  • Sam Drazin
    Importing Firmware11
    Topic posted November 14, 2011 by Sam DrazinExpert, tagged how-to in Wireless Workbench > All Questions & Answers Topics public
    Importing Firmware


    The Firmware Update Manager facilitates the upgrading/reverting of firmware on most Shure wireless devices. Firmware can either be downloaded from, or imported from a local drive. This page will explain how to import and install firmware from a local drive.

    Related Links


    To access the Firmware Update Manager, select Tools -> Firmware Update Manager.


    From the Firmware Update Manager window, select "View Firmware" from the top right corner of the dialog.


    Select "Import" from the bottom of the dialog.


    Browse for the firmware package on a local hard drive, and select "Open" to import it.


    Once opened, select "Back" to go to the main Firmware Manager screen.


    Once all firmware has been imported, select the box of the devices which you'd like to firmware upgrade.


    Select the imported version of firmware for the devices you would like to upgrade. Remember that portable devices are updated through the rack devices, and can be set by using the right two columns of this screen.

    For this example, we only need to update the rack transmitter, so we'll leave the portable receiver's columns alone.


    Press "Return to Main" to get back to the main Firmware Manager screen. Press "Start Update" to begin the firmware transfer.


    Once your firmware transfer is complete, the rack device(s) will automatically reboot.


    Press "Close" to dismiss the Firmware Update Manager.

    To update your portable devices, watch the end portion of the tutorial video outlining how to Use the Firmware Update Manager.

    Your hardware is now successfully updated to the imported version of firmware.

  • John Burke
    Can't get WWB6 to find anything11
    Topic posted May 7, 2013 by John BurkeBeginner in Wireless Workbench > All Questions & Answers Topics public
    Can't get WWB6 to find anything
    I have 7 UR4D connected to a Dell Switch to a Dell Laptop. WWB5 works great fires up, finds devices. I can do nothing to WWB6 to make it see much less talk to the units. Should it have seen the units on startup, I added the units, their DevId is matched, running in DCPH. Will not communicate.
  • dredsound
    Deploy to inventory vs. groups and channels10
    Topic posted November 20, 2012 by dredsoundBeginner in Wireless Workbench > All Questions & Answers Topics public
    Deploy to inventory vs. groups and channels

    i'm touring with 22 channels of UR4D. Everything is quite okey. I'm just starting with WWB6 that's why my question. Deploy to inventory works great except one thing. Is there any chance that after you send new frequencies to channels they will show up also as a group and channel? Because right now i have new frequency but G:-- Ch:--
    Also where can i change value of finding new frequencies? I mean I want to find new frequencies but with at least 2 MHz gap.

  • Lisa
    issues importing .csv files from different scanners10
    Topic posted October 19, 2012 by LisaCompetent in Wireless Workbench > All Questions & Answers Topics public
    issues importing .csv files from different scanners

    The day WB 6.5 was released I was able to import .csv files from my TTi scanner and my RF Explorer successfully. Today I tried to import a RF Explorer generated .csv and I get a message that says the file type is "corrupted". I have compared files from both scanners and I can't see what's different.

    I can't seem to attach the files here either. Give me an email address and I'll send them to you.

    Thanks for checking into this.

  • wolfgangbauer
    Changes in FCSeries.txt are not recognized by wwb10
    Topic posted March 2, 2012 by wolfgangbauerBeginner in Wireless Workbench > All Bug Topics public
    Changes in FCSeries.txt are not recognized by wwb
    - Manufacturer and Model of personal computer Apple Macbook pro 15" I7 8GB RAM
    - Operating System, OSX LION 10.7.3
    - OS Memory Addressing 64 BIT
    - WWB Version
    - Network Connection not in this case

    Hello again,

    due to the fact that in germany, each company gets a set of licenced frq's for their used hardware from the regulation office, i have to change the series from variable frq to fixed frq and add the licenced frqs to each series i want to use. I know, for coordination only i can add a new equipment profile, but i cant program my receivers and transmitters to the calculation result. I am used to edit this file with workbench 5.0.5. If i do it the same way in workbench 6 the changes are not recognized by the program. Finally, i cant use workbench six in future if you cant fix or have a workaround. A good solution would be the possibility to create a userdefined transmitter-profile. If i add a UR4D device i would like to select a special, company based transmitter profile which includes the licenced frqs. If you add a axient device, you can choose if you want to use uhfr-transmitter or axient transmitter-profile.

    I hope you understand my problem an how urgent it is
    have a nice day

  • prada
    Importing a scan (CSV)9
    Topic posted June 12, 2014 by pradaBeginner in Wireless Workbench > All Feature Request Topics public
    Importing a scan (CSV)

    It would be useful to import a scan from a RF analyzer such as TTI or RF Explorer into WWB6, and having it show on the frequency scan with a different color

  • bflugan
    UR4D's no longer available9
    Topic posted August 2, 2013 by bfluganCompetent in Wireless Workbench > All Bug Topics public
    UR4D's no longer available
    I'm having this problem only with the most recent version of WWB6 ( I can not see any of my 10 UR4D's. However, I can see my 12 units of PSM-1000. I can ping the units and see them in windows command window. And if I roll back to a previous version of WWB6( I have no problems.

    All units and computer are set for a manual IP address from to with a subnet mask of There is no DHCP server on the network and this has always been rock solid in the past with no problems. When checking the network adapter info inside of WWB6 it says the subnet mask is It is set to in windows IP config. Not sure what's going on there.

    Any ideas?

    Hardware is below:
    9 x UR4D L3
    1 x UR4D H4
    1 x AXT630
    1 x AXT600
    3 x UA845
    4 x PSM1000 G10
    4 x PSM1000 J8
    4 x PSM1000 L8

    Also on network:
    9 x Senn EM3732-II

    Mac Mini running Bootcamp window XP Pro
    2.39 GHz
    2 GB of Ram

  • mat
    french TV channel database9
    Topic posted April 17, 2013 by matBeginner in Wireless Workbench > All Questions & Answers Topics public
    french TV channel database
    is there a reason that there is no france tv channels databas in "freq coordination" TV channel tab?

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