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    Sam Drazin
    Firmware Update UHF-R
    Topic posted November 8, 2011 by Sam DrazinExpert, last edited February 13, 2014, tagged how-to 
    4972 Views, 24 Comments
    Title:
    Firmware Update UHF-R
    Description:

    Overview

    In order for Wireless Workbench 6 to work with UHF-R wireless receivers, the firmware of those devices must be updated to firmware version 1.166 or later. The following article will explain how to firmware upgrade UHF-R receivers.

    Related Links

    Check UR4 Current Firmware Version

    To check which version of firmware your UHF-R receiver is currently running, power-cycle the rack device, and pay attention to the front panel display as it boots up. The installed version of firmware will be displayed in the lower right-hand corner of each display. If the version is 1.166 or later, your receiver is compatible to operate with Wireless Workbench 6.

    Updating Firmware

    If your receivers are on a version of firmware earlier than 1.166, they will need to be updated in order to be discovered and controlled by Wireless Workbench 6.

    In order to upgrade the firmware for UHF-R receivers, you can now use the Shure Update Utility (v2.0.2 or later). Follow the steps listed out below to complete the firmware upgrade.

     

    1. If you do not have the Shure Update Utility, you can download it here.

    2. Power on your UHF-R receivers. Connect your network of receivers to your computer, and launch the Shure Update Utility.

    Note: UHF-R receivers will not appear as online devices within Wireless Workbench while the Shure Update Utility is running.  Once the Shure Update Utility is closed, the UHF-R devices will reappear as online devices in Wireless Workbench 6.

    3. Select "Check for Updates".

    4. Download any available updates.

    5. Once the downloads have completed, select the "Update Devices" tab and ensure that your UHF-R receivers are discovered.

    6. For each UHF-R receiver to be updated, select the checkbox on the far right of it's row, and then select the desired version to install in the "Version to Install" column.

    7. To begin the firmware update, select "Send Updates".

    Do not power off or disconnect your device from the network while the firmware update is in process.

    8. Once the update has been sent, your device will reboot.  The Shure Update Utility will wait for the receivers to be rediscovered and verify that the sent firmware was properly installed.

     

    Transmitters

    The UHF-R transmitters were designed to be forwards compatible with newer versions of UHF-R receiver firmware. It will likely not be necessary to upgrade the firmware of your UHF-R transmitters. NOTE: this implies that differing firmware versions between UHF-R transmitters and receivers is an acceptable mis-match of firmware versioning.

    If you have any questions, please contact Shure Service and Repairs.

    Answer

    • bsaudio
      Sam - what's the procedure to update the transmitters? Does it happen on a sync? I don't think I've even been able to update a transmitter after updating the receiver. Thanks.
    • Sam Drazin
      Sam - what's the procedure to update the transmitters? Does it happen on a sync? I don't think I've even been able to update a transmitter after updating the receiver. Thanks.


      Brian, this is actually a task that must be performed by one of our Distribution Centers or Service Department. This unfortunately cannot be performed by the end user via any method, including IR sync.
    • bsaudio
      That's what I thought. Is it necessary for the transmitter to be updated, or just the receiver? Thanks.
    • Sam Drazin
      Is it necessary for the transmitter to be updated, or just the receiver?


      Updating just the receivers will be fine.

      The UHF-R series of receivers are intended to be backward compatible with all versions of UHF-R transmitters. Users do not need to update their transmitters, the transmitters will continue to work.

      The primary reasons for newer versions of UHF-R transmitter firmware are:
      1) Add support for new RF Bands - such as G1, K4E, P8, etc.
      2) Add support for new hardware variants such as UR1M, UR1H, and RoHS compliant parts.
      3) Minor additions to IR Presets and telemetry information. (such as the Battery Type for UR1M/H)
    • stevegam
      Does Shure charge for these firmware updates? I have over 40 transmitters.
    • Sam Drazin
      Does Shure charge for these firmware updates? I have over 40 transmitters.


      Nope, the firmware download and update process is free.

      I stand corrected, the firmware update process for UHF-R transmitters is not free. In order to firmware upgrade UHF-R transmitters, the portables must be sent into the Service Department, and there is a fee associated with each update per-device. Get in contact with the Shure Service and Repairs center for more information.

      My apologies for any confusion this may have caused.
    • Shelton Thompson
      Hey Sam!

      My WWB5 is not finding 1.166 for the UHF-R. I have upgraded to 1.162. Should I now go to WWB6 to upgrade to 1.166, or where can I get 1.166 to download? Thanks.
    • buhmanb

      It is likely that you are running an older version of WWB 5 software which included an older version of UHF-R (UR4) firmware.

      The UHF-R receiver firmware can be updated using the Shure Update Utility.

    • Szuhimi
      Hello Sam,

      I use WWB 5.0.5.2, it works pretty nice from years.

      I made firmware upgrade from 1.162 (and 1. 166) to 1.167 - regarding UR4D-s.

      Unfortunately, these UR4Ds and P10T are not visible for WWB6.
      I use fix IP adress, I have established IP connection, via ethernet switch - "0 device online" - sign, at the right bottom in WWB6.
      What do you offer me, resolving this problem ?
      Thanks,
      Imre
    • Szuhimi
      Sorry Sam, after the P10 upgrade - it works with WWB6, but UR4D doesn't.
      Thanks,
      Imre
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