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Topic

    Dominik Althaus
    WWB6.8.1 connection lost with Mac OS X 10.9.1
    Topic posted January 22, 2014 by Dominik AlthausNovice, tagged WWB 6.8.1 
    283 Views, 6 Comments
    Title:
    WWB6.8.1 connection lost with Mac OS X 10.9.1
    Personal Computer:
    Apple MacBook Pro 15-inch; OS X 10.9.1; 64bit; Wired Ethernet)
    Shure Hardware:
    5x UR4D 1.166.0
    Description:

    1. I'm connecting without any problems to the receivers through a router giving DHCP.
     Whenever I change the window eg minimize it or open another programm I have lost the connection to the receivers. Only possibility is to reload the show or restart WWB.
    Are there any ideas to solve this problem?

    2. The channel strip settings for Gain/Sensitivity are changing. Sometimes I can see Sensitivity and then it gets lost again. With remove/add it works fine again for some time

    Answer

     

    • Gino Sigismondi

      Hi Dominik,

      WWB6.8.1 does not support Maverick, so that could be the reason for the strange behavior. The next release of WWB (6.9) should include Maverick support. We expect to release that version in the coming weeks. Stay tuned the forum for updates.

    • Gino Sigismondi

      As a follow-up, version 6.9 is now available and is Maverick compatible.

      IMPORTANT: To use UHF-R with WWB 6.9 requires a firmware update to version 1.171. This is now accomplished with the new Shure Update Utility tool. You can download it here:

      http://www.shure.com/americas/support/downloads/software/shure-update-utility

    • Fred Lichter

      I downloaded WWB 6.9 the other night I am running Mavericks and having the same issues. If you minimize or open another window the devices go offline and you have to restart the program. Any solutions

    • steveratcliff

      Same thing here.  Have had this problem for 6 months now but have been on WWB6 since the first beta. Is there a solution coming?

    • Fred Lichter

      Mavericks has an system called App Nap that knocks you off line when you minimize or are idle for too long It is meant to free up resources and when you minimize that's what the computer thinks that you no longer need the resources for that app. Go to Applications, click on WWB to  highlight Wireless Workbench, hit Command I and the info panel comes up. Click the box that says Prevent App Nap and you are good to go.

    • steveratcliff

      Thanks Fred!

     

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