Posts

  • Sam Drazin
    WWB6 Translation Beta - now available!
    Topic posted June 26, 2017 by Sam DrazinExpert in Wireless Workbench > All Questions & Answers Topics public
    Title:
    WWB6 Translation Beta - now available!
    Description:

    A translated version of WWB6 is now available for public beta!  This updated version now supports the following languages:

    • Simplified Chinese
    • Japanese
    • Korean
    • German
    • Spanish
    • Italian
    • French
    • Brazilian (Portuguese)
    • Russian
    • English

    For more information or to download this beta version, log in to the forum and go to the WWB6 Translations Beta page.

  • Sam Drazin
    Wireless Workbench 6 - Quick Start Guide33.0
    Topic posted August 4, 2014 by Sam DrazinExpert, tagged how-to in Wireless Workbench > All Questions & Answers Topics public
    Title:
    Wireless Workbench 6 - Quick Start Guide
    Description:

    New to Wireless Workbench 6?  Need some assistance networking your Shure devices?

     

    Check out the Wireless Workbench 6 Quick Start Guide! (updated for version 6.12)

     

    This document will walk through the essential steps to get you up and running with WWB6 and your Shure wireless system, including:

    • Downloading the software
    • Configuring your network and computer to connect to devices
    • Performing RF Scan
    • Performing basic Frequency Coordination
    • Deploying frequencies to channels

     

    Want to see additional topics covered in this guide?  Let us know in the comments below.

  • Sam Drazin
    Wireless Workbench 6 Support Options2.0
    Topic posted October 25, 2012 by Sam DrazinExpert in Wireless Workbench > All Questions & Answers Topics public
    Title:
    Wireless Workbench 6 Support Options
    Description:

    Shure has several support options available to users of Wireless Workbench 6. Posting to this forum is the preferred method, since other WWB6 users may benefit from the answers to your questions.

    1. Post your question to this forum. Shure has several qualified individuals monitoring this forum. Response from a Shure representative can be expected within 48 hours.
    2. Phone support. For more immediate assistance, please contact your region-specific support group as specified below:
    3. Web. Search "Wireless Workbench 6" at www.shure.com/faq.
  • Sam Drazin
    Shure Applications Engineering scan file collection5.0
    Topic posted September 15, 2012 by Sam DrazinExpert in Wireless Workbench > All Scan File Topics public
    Title:
    Shure Applications Engineering scan file collection
    Description:

    FYI: Shure Applications Engineering has already begun collecting scan files from Shure Wireless users around the world. Find those scans here:

    http://shure.custhelp.com/app/answers/detail/a_id/4507

  • Sam Drazin
    Wireless Workbench 6.12 is available for download!
    Topic posted October 14, 2016 by Sam DrazinExpert in Wireless Workbench > All Questions & Answers Topics public
    Title:
    Wireless Workbench 6.12 is available for download!
    Description:

    Shure is excited to announce the launch of Wireless Workbench 6.12!

    This update is packed with new features including Timeline, Remote Device Connection (across subnets), Presets, and enhanced Frequency Coordination features enabling RF Coordinators to get more frequencies.  Check out the release notes for WWB 6.12 here.

    For more information and access to the download links, head to the WWB6 Product Page.

    Video:

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  • Sam Drazin
    Devices Falling Offline for Macs - Troubleshooting5.0
    Topic posted May 18, 2015 by Sam DrazinExpert in Wireless Workbench > All Questions & Answers Topics public
    Title:
    Devices Falling Offline for Macs - Troubleshooting
    Personal Computer:
    Mac OS X 10.9 and later
    Description:

    There have been several reports of devices falling offline for users using Macs.  There may be several sources to this issue, so I wanted to capture solutions to them here for troubleshooting purposes.  If we find any other issues, I will update this post.

    App Nap

    • Background
      • Introduced in Mac OS X 10.9 Mavericks, this feature suspends background processes for applications that are not being run in the foreground.  
      • This can cause networking/discovery issues between Shure devices and WWB6.
    • How to Resolve
      • In Finder, open the Applications folder, and find "Wireless Workbench 6".
      • Right click, or Command click on "Wireless Workbench 6", and select "Get Info".
      • In the General section, ensure that "Prevent App Nap" is checked (see attached image).

     

    Image:
  • Sam Drazin
    Rosemont, IL (60018)
    Scan File Topic posted October 2, 2014 by Sam DrazinExpert in Wireless Workbench > All Scan File Topics public
    Title:
    Rosemont, IL (60018)
    Date/Time of Scan:
    4/29/2012
    Venue:
    Allstate Arena
  • Sam Drazin
    Network Settings for Shure Devices
    Topic posted July 22, 2014 by Sam DrazinExpert, tagged how-to in Wireless Workbench > All Questions & Answers Topics public
    Title:
    Network Settings for Shure Devices
    Description:

    Find instructions to access and modify the networking menus for networked Shure devices below.  

    This page will provide instructions for the following tasks:

    • Set IP mode to Automatic (or DHCP)
    • Set IP mode to Manual (or Static) and specify IP Address and Subnet Mask
    • View current IP settings for networked Shure device

    UHF-R

    UHF-R receivers, including UR4S, UR4D, MW4S, and MW4D
    UHF-R IMAGE

    Automatic IP Addressing

    1. From the front panel menu, select: Util > Network.  The current IP settings of the device are visible from this menu.
    2. With the mode selected, turn the control wheel to select DHCP.
    3. Press ENTER to save.  

    Manual IP Addressing

    1. From the front panel menu, select: UtilNetwork.  The current IP settings of the device are visible from this menu.
    2. With the mode selected, turn the control wheel to select Manual.
    3. Press the control wheel to select the next value, and rotate the control wheel to change the value of the selected item.
    4. Press ENTER to save.

    Axient

    Axient devices, including AXT400 and AXT600.
    AXIENT IMAGE

    Automatic IP Addressing

    1. From the front panel menu, select: Util > Network.  The current IP settings of the device are visible from this menu.
    2. With the mode selected, turn the control wheel to select Automatic.
    3. Press ENTER to save.

    Manual IP Addressing

    1. From the front panel menu, select: Util > Network.  The current IP settings of the device are visible from this menu.
    2. With the mode selected, turn the control wheel to select Manual.
    3. Press the control wheel to select the next value, and rotate the control wheel to change the value of the selected item.
    4. When finished, press ENTER to save.

    ULX-D

    ULX-D receivers, including ULXD4, ULXD4D, and ULXD4Q.
    ULX-D IMAGE

    Automatic IP Addressing

    1. From the front panel menu, select: DEVICE UTILITIES > NETWORK > SHURE CONTROL > NETWORK.  The current IP settings of the device are visible from this menu.
    2. With the mode selected, turn the control wheel to select AUTOMATIC.
    3. Press ENTER to save.

    Manual IP Addressing

    1. From the front panel menu, select: DEVICE UTILITIES > NETWORK > SHURE CONTROL > NETWORK.  The current IP settings of the device are visible from this menu.
    2. With the mode selected, turn the control wheel to select MANUAL.
    3. Press the control wheel to select the next value, and rotate the control wheel to change the value of the selected item.
    4. Press ENTER to save.

    QLX-D

    QLX-D receiver (QLXD4).
    QLX-D IMAGE

    Automatic IP Addressing

    1. From the front panel menu, press and hold the enter button and then press the menu button to access the advanced menu.
    2. Press the menu button to navigate to the IP menu.
    3. Use the arrow buttons to set the mode to "Au" (for Automatic).
    4. Press enter to save.

    Manual IP Addressing

    When setting an IP address, each section of IP address must be edited individually. The following diagram show how each group is mapped to the receiver display.

    1. From the front panel menu, press and hold the enter button and then press the menu button to access the advanced menu.
    2. Press the menu button to navigate to the IP menu.
    3. Use the arrow buttons to set the mode to "St" (for Static) and press enter.
    4. Use the arrow buttons to edit the first group. Press enter to save and continue to the next group.
    5. Edit the remaining 3 groups by using the arrow and enter buttons.
    6. When group 4 has been edited, the display will show the subnet mask menu. Use the arrow buttons to select a preset value for each of the subnet groups.
    7. Press enter to save settings.

    PSM1000

    PSM1000 transmitter (P10T).
    PSM1000 IMAGE

    Automatic IP Addressing

    1. From the front panel menu, select: Util > Network > Setup. The current IP settings of the device are visible from this menu.
    2. With the mode selected, turn the control wheel to select Automatic.
    3. Press Enter to save.

    Manual IP Addressing

    1. From the front panel menu, select: Util > Network > Setup. The current IP settings of the device are visible from this menu.
    2. With the mode selected, turn the control wheel to select Automatic.
    3. Press the control wheel to select the next value, and rotate the control wheel to change the value of the selected item.
    4. Press Enter to save.

     

  • Sam Drazin
    Tinley Park, IL (60477)
    Scan File Topic posted June 30, 2014 by Sam DrazinExpert in Wireless Workbench > All Scan File Topics public
    Title:
    Tinley Park, IL (60477)
    Date/Time of Scan:
    6/28/2014
    Venue:
    First Midwest Bank Ampitheater
    Device Used to Scan:
    AXT600
    UA860SWB
    Description:

    Thanks to Bill S. for the scan!

  • Sam Drazin
    Noblesville, IN (46060)
    Scan File Topic posted June 30, 2014 by Sam DrazinExpert in Wireless Workbench > All Scan File Topics public
    Title:
    Noblesville, IN (46060)
    Date/Time of Scan:
    6/26/2014
    Venue:
    Klipsch Music Center
    Device Used to Scan:
    AXT600
    UA860SWB
    Description:

    Thanks to Bill S. for the scan!

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