Posts

  • Sam Drazin
    Shure Applications Engineering scan file collection5.0
    Topic posted September 15, 2012 by Sam DrazinExpert in Wireless Workbench > All Scan File Topics public
    Title:
    Shure Applications Engineering scan file collection
    Description:

    FYI: Shure Applications Engineering has already begun collecting scan files from Shure Wireless users around the world. Find those scans here:

    http://shure.custhelp.com/app/answers/detail/a_id/4507

  • Sam Drazin
    Wireless Workbench 6 - Quick Start Guide33.0
    Topic posted August 4, 2014 by Sam DrazinExpert, tagged how-to in Wireless Workbench > All Questions & Answers Topics public
    Title:
    Wireless Workbench 6 - Quick Start Guide
    Description:

    New to Wireless Workbench 6?  Need some assistance networking your Shure devices?

     

    Check out the Wireless Workbench 6 Quick Start Guide! (updated for version 6.12)

     

    This document will walk through the essential steps to get you up and running with WWB6 and your Shure wireless system, including:

    • Downloading the software
    • Configuring your network and computer to connect to devices
    • Performing RF Scan
    • Performing basic Frequency Coordination
    • Deploying frequencies to channels

     

    Want to see additional topics covered in this guide?  Let us know in the comments below.

  • Sam Drazin
    Wireless Workbench 6 Support Options2.0
    Topic posted October 25, 2012 by Sam DrazinExpert in Wireless Workbench > All Questions & Answers Topics public
    Title:
    Wireless Workbench 6 Support Options
    Description:

    Shure has several support options available to users of Wireless Workbench 6. Posting to this forum is the preferred method, since other WWB6 users may benefit from the answers to your questions.

    1. Post your question to this forum. Shure has several qualified individuals monitoring this forum. Response from a Shure representative can be expected within 48 hours.
    2. Phone support. For more immediate assistance, please contact your region-specific support group as specified below:
    3. Web. Search "Wireless Workbench 6" at www.shure.com/faq.
  • Sam Drazin
    WWB6 Translation Beta - now available!
    Topic posted June 26, 2017 by Sam DrazinExpert in Wireless Workbench > All Questions & Answers Topics public
    Title:
    WWB6 Translation Beta - now available!
    Description:

    A translated version of WWB6 is now available for public beta!  This updated version now supports the following languages:

    • Simplified Chinese
    • Japanese
    • Korean
    • German
    • Spanish
    • Italian
    • French
    • Brazilian (Portuguese)
    • Russian
    • English

    For more information or to download this beta version, log in to the forum and go to the WWB6 Translations Beta page.

  • Sam Drazin
    Devices Falling Offline for Macs - Troubleshooting5.0
    Topic posted May 18, 2015 by Sam DrazinExpert in Wireless Workbench > All Questions & Answers Topics public
    Title:
    Devices Falling Offline for Macs - Troubleshooting
    Personal Computer:
    Mac OS X 10.9 and later
    Description:

    There have been several reports of devices falling offline for users using Macs.  There may be several sources to this issue, so I wanted to capture solutions to them here for troubleshooting purposes.  If we find any other issues, I will update this post.

    App Nap

    • Background
      • Introduced in Mac OS X 10.9 Mavericks, this feature suspends background processes for applications that are not being run in the foreground.  
      • This can cause networking/discovery issues between Shure devices and WWB6.
    • How to Resolve
      • In Finder, open the Applications folder, and find "Wireless Workbench 6".
      • Right click, or Command click on "Wireless Workbench 6", and select "Get Info".
      • In the General section, ensure that "Prevent App Nap" is checked (see attached image).

     

    Image:
  • Sam Drazin
    What is wrong with my network configuration?265.0
    Topic posted November 11, 2011 by Sam DrazinExpert, tagged how-to in Wireless Workbench > All Questions & Answers Topics public
    Title:
    What is wrong with my network configuration?
    Description:

    Overview

    This page will outline a set of tests and diagnostic measures you can run to ensure that your network is properly configured.

    The end-goal is to have a properly configured network such that Wireless Workbench discovers all Shure wireless devices online, and that your computer can effectively and reliably communicate with said devices. This page will act as a troubleshooting guide for debugging your network setup.

    Related Links

    Step 1: Selecting a Network Interface

    Wireless Workbench gives you the flexibility to choose which of your computer's network interfaces you would like to connect to. To inspect or modify which network interface Workbench is currently connected to, go to the Preferences menu and select the Network tab.

    To access the Preferences menu, select Tools -> Preferences.

    69c3c894c5_01.png

    From this display, all available network interfaces known to your computer are displayed. To view more details about a particular network interface, select the "Details" button next to one of the network interface options.

    69c3c894c5_02.png

    Once you have selected the network interface you'd like to use to connect to your devices, select "Save" to commit the change.

    Note: If you have configured your computer for both wired and wireless networking, the two IP addresses must be on separate subnets for WWB to work properly. The wired and wireless adapters on the computer should not be "bridged".

    Network Status Indicator

    Wireless Workbench offers a simple "Network Status" label that, at a cursory glance, allows you to assess the basic state of your connection to a network.

    The Network Status indicator is in the bottom right corner of the application, and is visible in all three tabs.

    69c3c894c5_03.png

    The Network Status indicator can read one of the following states:

    • Network Off: there is no network seen by your computer. If you see this, the network interface you've selected is either invalid, or disabled.

    69c3c894c5_04.png

    • Network On: there is a network seen by your computer, and the label will indicate the number of Shure wireless devices seen online.

    69c3c894c5_05.png

    When you first configure your network of wireless gear, this indicator can serve as a first-check of whether or not your computer sees a valid network or not.

    Step 2: Check your Computer/Hardware

    Pinging devices

    When configuring a network, you may find yourself in the scenario where you are not sure you have a valid connection to a particular networked device. Pinging a device is a precise way to discover whether or not a device is available on the network, regardless of other signs that it may or may not be exhibiting.

    First, isolate the device that you want to ping- you will need to get it's current IP address. On the device's front panel, access the Network menu. For Axient, PSM1000 and UHF-R rack devices, this menu can be accessed by selecting Util -> Network.

    69c3c894c5_06.png

    The device's IP adress will be listed next to the label "IP:".

    69c3c894c5_07.png

    If you are working with a UHF-R receiver, be sure to check the IP address on the left front panel, not the right. This is because the IP address for
    devices in DHCP (Automatic) IP mode is only listed on the left panel.

    Note the device's IP address. For this example, let's use the IP address of the AXT400 receiver above: 169.254.132.186.

    Next, open a command prompt on your computer. For Macs, this would be Terminal. For Windows machines, this would be Command Prompt.

    Type the following command:

    ping 169.254.132.186

    Press return. The results of this command will indicate to you whether your device is online or not.

    The ping command will send a small packet of information the IP address that you listed, and wait for a response. If none was heard, you will see messages similar to this:

    pcni4299al:~ drazins$ ping 169.254.0.1
    PING 169.254.132.186 (169.254.0.1): 56 data bytes
    Request timeout for icmp_seq 0
    Request timeout for icmp_seq 1
    Request timeout for icmp_seq 2
    Request timeout for icmp_seq 3
    ping: sendto: No route to host

    Notice that there was a "Request timeout". This indicates that your computer waited for a response for a certain amount of time, and none came.

    If your ping was successful, you will see a message similar to this:

    pcni4299al:~ drazins$ ping 169.254.132.186
    PING 169.254.132.186 (169.254.132.186): 56 data bytes
    64 bytes from 169.254.132.186: icmp_seq=0 ttl=30 time=0.863 ms
    64 bytes from 169.254.132.186: icmp_seq=1 ttl=30 time=1.086 ms
    64 bytes from 169.254.132.186: icmp_seq=2 ttl=30 time=1.120 ms
    64 bytes from 169.254.132.186: icmp_seq=3 ttl=30 time=1.050 ms
    64 bytes from 169.254.132.186: icmp_seq=4 ttl=30 time=1.088 ms
    64 bytes from 169.254.132.186: icmp_seq=5 ttl=30 time=1.183 ms

    Notice that each line after the PING command reads something like "64 bytes from 169.254.132.186". This is a sign that the device we pinged is on the network.

    If you're still not discovering devices in your inventory after a successful ping, check your firewall settings. Be sure to allow all processes listed in the "Firewall Setup" section of the Proper Network Setup through any and all security and firewall software your computer is running.

    If you ping a device and it does not appear to be connected on the network, some of your next steps should be:

    • ensure that there is a valid network connection from that device to your network (operational ethernet cables/ports, etc)
    • ensure that your computer is connected to the same network as the device you are trying to ping
    • ensure that the device itself is operational

    Common Mistakes

    Below is a listing of common mistakes made when setting up a network.

    • No two devices (including a computer on the network) can ever share identical IP addresses.
    • Ensure that all devices on your network share the same Subnet Mask. Consult the Automatic vs. Manual IP Mode section of this page for more details on proper IP/Subnet Mask configuration practices.
    • Do not connect a device to the same network twice, ie: via ethernet AND Wi-Fi. Connecting a device to the same network interface with two connections will not yield valid results.
    • Ensure that all devices on your network are set to the proper IP mode.
    • Check your ethernet cables and ethernet ports. Replace old cables and look for data transfer indicator lights on ethernet ports with LEDs to indicate such. If these lights are present but not illuminated, this may indicate a faulty or incomplete connection.
  • Sam Drazin
    Wireless Workbench 6.12 is available for download!
    Topic posted October 14, 2016 by Sam DrazinExpert in Wireless Workbench > All Questions & Answers Topics public
    Title:
    Wireless Workbench 6.12 is available for download!
    Description:

    Shure is excited to announce the launch of Wireless Workbench 6.12!

    This update is packed with new features including Timeline, Remote Device Connection (across subnets), Presets, and enhanced Frequency Coordination features enabling RF Coordinators to get more frequencies.  Check out the release notes for WWB 6.12 here.

    For more information and access to the download links, head to the WWB6 Product Page.

    Video:

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    Get Adobe Flash player

  • Sam Drazin
    Rosemont, IL (60018)
    Scan File Topic posted October 2, 2014 by Sam DrazinExpert in Wireless Workbench > All Scan File Topics public
    Title:
    Rosemont, IL (60018)
    Date/Time of Scan:
    4/29/2012
    Venue:
    Allstate Arena
  • Sam Drazin
    Network Settings for Shure Devices
    Topic posted July 22, 2014 by Sam DrazinExpert, tagged how-to in Wireless Workbench > All Questions & Answers Topics public
    Title:
    Network Settings for Shure Devices
    Description:

    Find instructions to access and modify the networking menus for networked Shure devices below.  

    This page will provide instructions for the following tasks:

    • Set IP mode to Automatic (or DHCP)
    • Set IP mode to Manual (or Static) and specify IP Address and Subnet Mask
    • View current IP settings for networked Shure device

    UHF-R

    UHF-R receivers, including UR4S, UR4D, MW4S, and MW4D
    UHF-R IMAGE

    Automatic IP Addressing

    1. From the front panel menu, select: Util > Network.  The current IP settings of the device are visible from this menu.
    2. With the mode selected, turn the control wheel to select DHCP.
    3. Press ENTER to save.  

    Manual IP Addressing

    1. From the front panel menu, select: UtilNetwork.  The current IP settings of the device are visible from this menu.
    2. With the mode selected, turn the control wheel to select Manual.
    3. Press the control wheel to select the next value, and rotate the control wheel to change the value of the selected item.
    4. Press ENTER to save.

    Axient

    Axient devices, including AXT400 and AXT600.
    AXIENT IMAGE

    Automatic IP Addressing

    1. From the front panel menu, select: Util > Network.  The current IP settings of the device are visible from this menu.
    2. With the mode selected, turn the control wheel to select Automatic.
    3. Press ENTER to save.

    Manual IP Addressing

    1. From the front panel menu, select: Util > Network.  The current IP settings of the device are visible from this menu.
    2. With the mode selected, turn the control wheel to select Manual.
    3. Press the control wheel to select the next value, and rotate the control wheel to change the value of the selected item.
    4. When finished, press ENTER to save.

    ULX-D

    ULX-D receivers, including ULXD4, ULXD4D, and ULXD4Q.
    ULX-D IMAGE

    Automatic IP Addressing

    1. From the front panel menu, select: DEVICE UTILITIES > NETWORK > SHURE CONTROL > NETWORK.  The current IP settings of the device are visible from this menu.
    2. With the mode selected, turn the control wheel to select AUTOMATIC.
    3. Press ENTER to save.

    Manual IP Addressing

    1. From the front panel menu, select: DEVICE UTILITIES > NETWORK > SHURE CONTROL > NETWORK.  The current IP settings of the device are visible from this menu.
    2. With the mode selected, turn the control wheel to select MANUAL.
    3. Press the control wheel to select the next value, and rotate the control wheel to change the value of the selected item.
    4. Press ENTER to save.

    QLX-D

    QLX-D receiver (QLXD4).
    QLX-D IMAGE

    Automatic IP Addressing

    1. From the front panel menu, press and hold the enter button and then press the menu button to access the advanced menu.
    2. Press the menu button to navigate to the IP menu.
    3. Use the arrow buttons to set the mode to "Au" (for Automatic).
    4. Press enter to save.

    Manual IP Addressing

    When setting an IP address, each section of IP address must be edited individually. The following diagram show how each group is mapped to the receiver display.

    1. From the front panel menu, press and hold the enter button and then press the menu button to access the advanced menu.
    2. Press the menu button to navigate to the IP menu.
    3. Use the arrow buttons to set the mode to "St" (for Static) and press enter.
    4. Use the arrow buttons to edit the first group. Press enter to save and continue to the next group.
    5. Edit the remaining 3 groups by using the arrow and enter buttons.
    6. When group 4 has been edited, the display will show the subnet mask menu. Use the arrow buttons to select a preset value for each of the subnet groups.
    7. Press enter to save settings.

    PSM1000

    PSM1000 transmitter (P10T).
    PSM1000 IMAGE

    Automatic IP Addressing

    1. From the front panel menu, select: Util > Network > Setup. The current IP settings of the device are visible from this menu.
    2. With the mode selected, turn the control wheel to select Automatic.
    3. Press Enter to save.

    Manual IP Addressing

    1. From the front panel menu, select: Util > Network > Setup. The current IP settings of the device are visible from this menu.
    2. With the mode selected, turn the control wheel to select Automatic.
    3. Press the control wheel to select the next value, and rotate the control wheel to change the value of the selected item.
    4. Press Enter to save.

     

  • Sam Drazin
    Tinley Park, IL (60477)
    Scan File Topic posted June 30, 2014 by Sam DrazinExpert in Wireless Workbench > All Scan File Topics public
    Title:
    Tinley Park, IL (60477)
    Date/Time of Scan:
    6/28/2014
    Venue:
    First Midwest Bank Ampitheater
    Device Used to Scan:
    AXT600
    UA860SWB
    Description:

    Thanks to Bill S. for the scan!

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