Comments

  • Sam Drazin

    Hey Steve,

    I believe this issue has been resolved in the recently released WWB 6.12.  Please let me know if you continue to experience this issue!

    -Sam

  • Sam Drazin

    6.12 is now available!  Hopefully the updated tooltips in the coordination workspace will address your needs.

  • Sam Drazin

    Hi @glparke,

    Thanks for your suggestion!  In the soon-to-be-released 6.12, we will add a more comprehensive tooltip over the frequency markers that indicates channel name (as well as device type and frequency).  

    Regarding "snap to marker" when selecting a frequency below in the Coordination Workspace, do you mean an ability to show the marker in the plot for the given frequency selection in the table?  If not, would you mind clarifying?

    Thanks,

    -Sam

  • Sam Drazin

    Hi Andy,

    In order to properly communicate with networked Shure devices, WWB needs full network access so that it can send and receive messages properly between devices and software.  Do you happen to have any network protection/antivirus softare or firewalls installed and/or active on your computer?

    If so, you might try disabling them, or making sure that the operating system provides WWB and all other affiliated executables (acnproxy, snetdaemon) full access to send and receive messages through the network.

    There are a number of things that can lead to messages not being properly "sent" or "received" by the device.  Interference of network communication is only one of them.  Any more info you can provide about your hardware/software versions, computer OS, network topology, etc would be helpful to better diagnose the issue.

    Thanks,

    -Sam

  • Sam Drazin

    Hi Franco,

    Sorry you were seeing issues with WWB crashing.  You are correct, though, in that WWB 6.11.3 no longer supports Mac OS X 10.7.  In order to stay up to date with the latest operating systems in terms of security, functionality and stability, we have adopted a practice of supporting only the latest several versions of OSes from Mac and Windows.  For a full list of supported OSes per release, see this Downloads page on the forum, as well as a list of previous WWB versions and their supported OSes.

    You mention a good point that the update process could check for potential incompatibilities; I will inform the team and see if we can add this as an improvement in a future release.

    Thanks for your comment,

    -Sam

  • Sam Drazin

    Hi austriaaudio,

    The behavior you are seeing is the result of a known issue.  The issue results when you import an Equipment Profile, and I'll explain in greater detail:

    • When an Equipment Profile is imported, the file location of the imported file becomes the new location where WWB expects to see your custom profile database ("CustomSeries.cds").  
    • If it doesn't see that file there at the new location, it creates one.
    • Further to the issue, this newly created CustomSeries.cds will not have any existing custom profiles you may have created in the past.  The issue you may see after this new file is created is that your existing Custom Profiles are not available in the "Add Devices" dialog, or visible to add as a part of Frequency Coordination.

    First, we know this is an issue, and are actively working to resolve it in an upcoming release.

    Second, as a work-around, here is what you can do to ensure that your existing custom Equipment Profiles are available for use:

    • Locate the path of your original CustomSeries.cds file.  
      • By default, this is typically Username/Documents/Shure/Equipment Profiles.
    • Find any custom Equipment Profile (these export as ".eqp" files), and place them in the same directory as your original CustomSeries.cds file.
    • Launch WWB, and open Tools > Equipment Profiles dialog.  
    • In the Equipment Profiles dialog, select "Import" and then select the .eqp file you placed in the same directory as your original CustomSeries.cds file.

    After you import that .eqp file, WWB will have located and re-associated itself with the original CustomSeries.cds file, and all of your existing custom Equipment Profiles should be available again.

    Sorry for any inconvenience this bug may have caused you, and I hope this explanation helps in the short term.

    Thanks,

    -Sam

     

  • Sam Drazin

    Hi Guy,

    The TV channel shown on channel strips is calculated based on the frequency of the channel, and where that frequency falls on the TV Channel Map selected within your instance of WWB.  This TV Map is selected in the TV Channels dialog, in the Frequency Coordination tab, and is set by selecting the country of wireless system operation.  By default, the selected country is United States.  My guess is that you have this country field set to the United States, as 611.775 is in the US TV channel 37.

    To fix this, you can:

    1. Go to the Frequency Coordination tab, and select the gear next to the TV Channels section.  Within that dialog, select your country from the "Country" drop down at the top of the dialog - (in your case, United Kingdom).
    2. For the future, you can set your default country to be your primary country of operation in Preferences > Coordination, by selecting your country in the "Default Country"  drop down.

    Hope these tips help. Let me know if you have any other questions!

    -Sam

  • Sam Drazin

    Thanks for your feedback, and letting us know that it's important to see channel colors and channel labels super-imposed on the spectrum plots in WWB6.

    We should be able to add the ability to choose the coloring scheme of those markers (compatibility, or channel color) in a future update.

    You should, however, be able to see frequency markers with their channel colors of deployed frequencies in the Frequency Plot, but there also happens to be a bug in 6.11.0.62 that is preventing that from working in some scenarios.  We are in the middle of fixing that now.

    @Paulo Rodrigues: Regarding channel labels, was it readable to view the labels as they were displayed in previous versions?  Often times we witnessed users with markers like the screenshot posted by @SteveCaldwell, where the channel labels all overlapped one another, and were not legible.  We removed the labels in 6.11, and added the ability to select a marker, and it's corresponding frequency in the Coordination Workspace would become selected as well to clear up the plot view.  

    Perhaps a more clear presentation of channel labels on the plot is desired?

  • Sam Drazin

    Hi Steve,

    Thanks for your comment.  This is an improvement that we hope to bring into an updated version of WWB6 shortly.  

    -Sam

  • Sam Drazin

    Hi Mike.  

    Thanks for this feedback.  I've added this as an improvement for us to work on.  Hope to have good news for you soon!

    -Sam

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