Comments

  • Sam Drazin

    Hi,

    Typically, when you use the "More Frequencies" Compatibility Level (selectable in the RF Coordination Results dialog), the 2T7O, 2T9O, and 3T3O IMD spacing considerations are zeroed out.  You can confirm this by selecting Tools > Equipment Profiles, and selecting Manufacture/Model/Band of the device in question, and viewing the coordination data used on the "Filtering and Intermods" tab.

    If you want, you can also modify these profiles, but they must be saved as new equipment profiles (with altered manufacturer or model names) so they are differentiate-able from the stock profiles provided by Shure.

    I hope this helps.  Let me know if you have further questions!

    -Sam

  • Sam Drazin

    Thank you for posting this great tutorial, Diogo!

  • Sam Drazin

    Hi, I have a few questions, and some suggestions you might try to remedy the issue.

    • How are you networking all of your UHF-R receivers together?
      • I would recommend using a switch or router, connecting each UHF-R (as well as your computer) with a direct ethernet connection to it.  This is both a sound networking topology, and will help debug any further issues (like faulty cables, etc).
    • What firmware version is each of your UHF-R receivers running?
      • You can view this on the boot-up screen of the receiver
      • If any of the devices are running versions earlier than 1.166, they are incompatible with WWB6, and need to be updated to be discoverable by the application.  Also, the latest UHF-R firmware (1.171) addresses some networking stability issues for UHF-R when in use with WWB6, so I would recommend updating to that version.
      • The Shure Update Utility is a free utility that updates Shure firmware and software.  Here's a tutorial video describing how to get up and running with it.
    • What firewall settings/applications do you have enabled on your computer?
      • Which OS are you running?  
      • Do you have any third-party security software?
      • In general, we recommend disabling firewall software, or being sure that the executable applications within WWB6 are explicitly allowed network access. 

    I hope this info helps.  Let us know if we can do anything else to get to the bottom of this issue.

    Thanks,

    -Sam

  • Sam Drazin

    Mike,

    For both WWB6 and the Shure Update Utility, there are minimum version requirements for the self-check software update workflow to work.  Please confirm that your software meets these versions or later:

    1. Shure Update Utility 2.0.2
    2. WWB 6.9

    Then, follow these steps for either WWB6 or Shure Update Utility:

    1. Ensure you have a valid internet connection
    2. Launch the application
    3. From the menu, select Help > Check for <application name> Updates
    4. The Shure Update Utility will show you if any software updates were found for that application.
    5. If updates are found, you can select to "Download" them right from that dialog.  All downloads are placed at the following path
      1. Documents/Shure/Firmware
        
    6. The files placed at that path have the .pack extension, which is how Shure packages software/firmware assets.  These can be unzipped to access the installer file if necessary.

    Let me know how this goes... 

    -Sam

  • Sam Drazin

    Hi Mike,

    I'm sorry to hear that you're still having issues with the update process for WWB6.  Since this original post (Jan. 2012), we have tried to make the update process significantly more streamlined.

    I am not sure if you are familiar with the Shure Update Utility, but this relatively new application was built specifically to facilitate quick, secure, and stable software and firmware updates for all things Shure.  

    When launched explicitly, the Shure Update Utility is a firmware update application, which can check for and send updates to all Shure networked devices (tutorial video here).  With WWB6 6.9 and later, the Shure Update Utility can check for new WWB6 versions, and can launch the installer if desired (no more digging around your computer for the downloaded installer file).  To do this, open WWB6 (6.9 or later) and select Help > Check for Wireless Workbench 6 Updates from the menu.  

    Please let us know if you continue to have any other issues.  I hope that you have better luck updating your Shure software in the future.  

    Thanks,

    -Sam

  • Sam Drazin

    Hi Danny,

    Thanks for posting your question.  If I understand correctly, the ultimate goal is: to have WWB6 avoid the frequencies that are stored within an existing show file.  If that is case, I understand why you'd want to "import that Show File's frequencies as an Exclusions file (.fxl)", but there is an easier method that will yield the same result.

    I would recommend exporting the Inventory of the existing show file and importing it into the new show file.  This would load the channels from the inventory of the existing show file (complete with specific models, channel names, frequencies, etc) into the new one.  After that, you would want to ensure that WWB6 locks those imported frequencies to their current values, ensuring that all other coordinated frequencies avoid them (as they would with exclusions).

    The steps to do this would be:

    1. Open existing show file
    2. Ensure that the inventory contains only the channels you want to "export" as exclusions
    3. Select File > Export > Inventory... and save the file
    4. Open/create the new show file
    5. Select File > Import > Inventory... and select the file you saved.
    6. Once opened, the inventory from the old show file will be imported.
    7. Go to the Frequency Coordination tab, and select "Manage Channels"
    8. Uncheck all channels that were imported from the existing show file (to lock them to their current frequency)
    9. Proceed with adding/coordinating frequencies

    Functionally, WWB6 avoids unchecked channels in the inventory in the same manner that it would with exclusions.  The only difference is that exclusions are not visible in the Inventory.

    This workaround may not be exactly what you were looking for, but if I interpreted your need accurately, I think this should functionally fit the bill. Let me know if you have any other questions, and/or if things work out.

    Thanks,

    -Sam

  • Sam Drazin

    Hi Clement,

    To elaborate on Ron's response, you can import scan files (specifically in the .35s format only) taken from WiNRADiO scanners into WWB6 via the same method you would import any other scan file.  However, WWB6 cannot control and capture scans using a WiNRADiO scanning device in real-time, like WWB5 could.  

    For more info, consult the WWB6 help system regarding Supported Scan Files.  I hope this answers your question.

    Thanks,

    -Sam

  • Sam Drazin

    Thanks for giving that a try, John.  

    We are currently testing alternate work-arounds, and will post any we find to this thread.

  • Sam Drazin

    This issue has been resolved.  Axient 1.15.3 and ULX-D 1.5.6 have been reinstated, and can be downloaded via the Shure Update Utility.

  • Sam Drazin

    All,

    Daniel is right; any incorrect information we have regarding all provided equipment profiles (our own or 3rd party) constitutes a bug, and we will address this as soon as possible.

    If you happen to find any other errors in the provided equipment profiles, please do not hesitate to let us know. 

    Thanks for your feedback, and I'm glad to hear the 3rd party profiles are getting utilized!

    -Sam

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