Gino SigismondiProficient

Senior Manager, Systems Support - Americas

Posts

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  • Gino Sigismondi
    PLEASE READ!!! Support options for other Shure products15.0
    Topic last edited September 23, 2015 by Rick WallerBeginner in Microflex Wireless > All Questions & Answers Topics public
    Title:
    PLEASE READ!!! Support options for other Shure products
    Description:

    Note that the Microflex Wireless forum is for discussions related to the Microflex Wireless (MXW) product line only. In order to provide the best experience for MXW users, please refrain from posting topics regarding other Shure products. For questions or assistance, we have the following support options:

    1. Visit our interactive FAQ at www.shure.com/faq. This searchable interface houses answers to thousands of previously asked questions across the entire Shure product line.

    2. If you can't find a solution in the FAQ, submit an inquiry here. Inquiries are typically answered within 24 hours. 

    3. Call our Applications Engineering team at 800-516-2525, option 1, Monday through Friday, 8 AM to 4:30 PM, Central time. 

  • Gino Sigismondi
    MXW Configuration Tool
    Topic last edited January 21, 2014 by Matt DobschuetzNovice in Microflex Wireless > All Questions & Answers Topics public
    Title:
    MXW Configuration Tool
    Personal Computer:
    Apple Macbook Pro 15-inch, OSX 10.7.5, 64 bit, Wired Ethernet
    Description:

    Hi everyone,

    Brian Christ, from our rep firm Audio Biz, created this handy spreadsheet for configuring an MXW system. Simply tell it how many of each type of mic you need, answer a few simple questions, and it gives you a complete parts list with MSRP. 

    Please note: the output of this spreadsheet is not guaranteed by Shure or Audio Biz, but is provided for convenience only. Always double-check the results, and if you have any questions, please contact Systems Support at 847-600-8541 or systemssupport@shure.com. 

  • Gino Sigismondi
    Spectrum Scan Bug (firmware 2.0.5)
    Topic posted October 28, 2014 by Gino SigismondiProficient in Microflex Wireless > All Questions & Answers Topics public
    Title:
    Spectrum Scan Bug (firmware 2.0.5)
    Description:

    MXW Firmware version 2.0.5 has a minor bug that affects the performance of the Spectrum Scan function. 

    Symptom: When starting a Spectrum Scan, no data is displayed. Although data is actually being gathered, it is not being written to the web server GUI. This symptom only appears when a scan is being done in low RF environments, where the scan doesn't need to update often. In a higher RF noise environment, the scan will operate normally. 

    Workaround: If you observe this behavior, simply close the scan window (without ending the scan), and then reopen it by clicking Spectrum Scanner again. 

    The next firmware revision will address this issue. 

  • Gino Sigismondi
    MXW "How To" Videos
    Topic posted October 7, 2014 by Gino SigismondiProficient in Microflex Wireless > All Questions & Answers Topics public
    Title:
    MXW "How To" Videos
    Description:

    Shure just recently introduced firmware version 2.0.5 for the Microflex Wireless system, which significantly simplifies the process of setting manual IP addresses. This short video walks you step-by-step through the new process:

    http://youtu.be/CHmw9B0MWQQ?list=UUHoc6CQjkHQjWx49Zms7Rxg

    And here's another video that shows you how to quickly create a configuration:

    http://youtu.be/msKzzhBM6L4?list=UUHoc6CQjkHQjWx49Zms7Rxg

     

  • Gino Sigismondi
    Webinar Alert!
    Topic posted June 17, 2014 by Gino SigismondiProficient in Wireless Workbench > All Questions & Answers Topics public
    Title:
    Webinar Alert!
    Description:

    Hi everybody!

    Just a quick heads up for you - we're going offer a Webinar next week on WWB 6.10, with an overview of the latest features and a look at the new iOS app. Sign up information below.

    Thanks!

    Gino

    Shure Wireless Workbench:  What It Is and How to Use It

    Join Sam Drazin and Gino Sigismondi from Shure for an overview of WWB, the latest updates and improvements in version 6.10, as well as a "first look" at the new Shure Plus - Channels app, which brings many Workbench-like features to Apple iOS7 mobile devices.

      

    Monday, June 23, 2014

    2:00 p.m.-3:00 p.m. Register

      

    Wednesday, June 25, 2014

    10:00 a.m. - 11:00 a.m. Register

     

  • Gino Sigismondi
    Is the ANI always needed?
    Topic posted December 20, 2013 by Gino SigismondiProficient in Microflex Wireless > All Questions & Answers Topics public
    Title:
    Is the ANI always needed?
    Description:

    Question: If I'm using a Dante-enabled system processor or mixer, do I still need to use the MXW-ANI?

    Answer: No! The ANI (Audio Network Interface) is basically a "Dante off-ramp" for your MXW system. It's a way to get analog mic or line level outputs from the APT. But if your system design includes a DSP or mixer that utilizes Dante, then the microphone signals from the APT can be routed directly to the processor using Dante Controller software, having never left the digital realm. 

    There are few things to keep in mind, though, if you are not using the ANI.

    1. The ANI provides PoE (Power-over-Ethernet) on port 1 of its built-in network switch. Since PoE is required for the APT, if you don't use the ANI, make sure to use a network switch that provides Class-0 PoE.
    2. Similarly, any network switch in a Dante network must be Gigabit.
    3. For small, 4 or 8 channel systems, there is a simple to use, quick setup feature that cannot be done without using the ANI. Without the ANI, you will definitely need a computer connected to the system for setup and configuration.

    An example of this type of arrangement can be easily implemented with the Dante-version of the Shure SCM820 digital automatic microphone mixer. The SCM820-DAN is an 8-channel automatic microphone mixer that utilizes patented Shure Intellimix that automatically activates microphones when needed, and turns off unused microphones, vastly improving sound quality. When used with an MXW-APT8, the SCM820 can be selected as an "output device" instead of an ANI, and all the audio paths are routed accordingly. As noted above, PoE must be provided in order for the APT to operate. 

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