Gino SigismondiProficient

Senior Manager, Systems Support - Americas

Comments

  • Gino Sigismondi

    The AXT600 can scan and coordinate frequencies for ALL networked Shure wireless hardware, ULXD, UHF-R, and PSM1000, without the need for a computer running WWB6. Additionally, the performance of the AXT600 more closely resembles that of our wireless receivers, which gives you potentially more accurate scan data than the WinRadio.

    If you are using the AXT600 with WWB6, the scanning process is a little more seamless than with a WinRadio. The AX600 can be controlled directly from the software, whereas with the WinRadio, you'd need to perform the scan using the WinRadio software, save it, and them import the scan data into WWB6.  

  • Gino Sigismondi

    Hi,

    There are several things that could be at issue here, but we're going to need to more details to really sort it out. The best thing for you to do is contact our Systems Support department at 847-600-8541. We are here from 8 AM to 4:30 PM, CST. 

  • Gino Sigismondi

    The latency on MXW is 17 ms, which is not an issue for conferencing applications, and not usually a problem for simple speech reinforcement. For musical theater, however, that much latency could be problematic. You could certainly try it, and see if it meets your needs, but I wouldn't typically recommend it for any musical application. 

    If you are looking for Dante connectivity, I recommend the ULXD dual or quad receivers, which come equipped with Dante. The latency on ULXD is only 2.9 ms, which is negligible, and 20 Hz to 20 kHz, flat frequency response. There is a rechargeable battery option as well, which is very similar to what it used on MXW. This is the system I would recommend for musical theater. 

  • Gino Sigismondi

    After doing some investigation, it turns out the issue was actually in Dante Controller.  According to the release notes, this has been rectified in version 3.5.6.2. https://www.audinate.com/content/dante-controller-v3562-windows

    See bug fix #7868. Since updating to 3.5.6.2, we have not been able to reproduce the issue. 

  • Gino Sigismondi

    There are a few possibilities:

    1.        The new Apple feature “App Nap” may be triggering WWB to nap, then loss of network connection.  
    See:  http://shure-community.custhelp.com/posts/075eff4565?commentId=925#925

    2.       That the two networks are within the same IP range, (e.g. wired is e.g. 192.168.1.10, and WiFi is a separate network, but the same range e.g. 192.168.1.27)

    3.       The adapter order – you should actually set the Wi-Fi to be first. If you set the wired port first, it may be getting confused trying to get to the internet via the Wired adapter, and since it is not connected to the internet tries to take it down/up as a recovery mechanism.  Try changing the order so the WiFi is first.
    See: http://apple.stackexchange.com/questions/98815/how-does-the-mac-choose-which-connection-to-use-when-both-wifi-and-ethernet-are

  • Gino Sigismondi

    The Shure SBC-USB-A charger can be used to keep the mics powered up during use as well.

    http://www.shure.com/americas/products/accessories/wireless-systems/wireless-systems-rechargeable-products/sbc-usb-a

     

  • Gino Sigismondi

    Carlos,

    This isn't something we've seen before. Are you starting the scan from within WWB6, or on the front panel of the spectrum manager? If you try to do a Frequency Plot on it's own, (not part of a coordination), does that work? What if you try to scan with one of the ULXD or UR4 receivers?

     

     

  • Gino Sigismondi

    Hi Ben,

    No, you aren't missing anything, these are the only two product forums available thus far on shure.com. We only recently introduced the forums earlier this year, and given the vast array of Shure products, decided it would be best to start slowly and build from there. We chose to begin with two products that could benefit the most from the community-style interaction that forums promote - Wireless Workbench 6 is used by a wide range of wireless mic users of varying skill levels, and these users can share tips and learn from each other in the forum. Microflex Wireless is a unique type of wireless system that relies heavily on networking, so the forum provides a place where users who are new to this type of system (which is almost everyone) can learn and look for answers 24/7.

    For support on other Shure products, our searchable knowledge base at www.shure.com/faq contains a wealth of information on almost any Shure product-related topic you can imagine. If your question is not answered there, you can submit it to our Applications Engineering team, who typically answer within 24-hours. This is often a faster response then you would get via the forums anyway!

    Finally, don't forget you can always call during regular business hours for technical support: 1-800-516-2525, option 1. 

    Thanks again for the note and please don't hesitate to contact us if there's anything else we can do for you.

    Gino Sigismondi

    Senior Manager, Shure Systems Support

  • Gino Sigismondi

    Hi,

    Sorry for the delay in response. If you haven't resolved this issue yet, I suggest you contact Shure Systems Support directly at 847-600-8541.

    In general, problems of this type usually come down to some sort of error in IP addressing. A common mistake with static IPs and MXW is overlooking the fact that APT actually needs two unique addresses - one for control and one for Network Audio (Dante). 

    The odd serial number you are seeing on the ANI is a known issue with first generation units and has since been addressed. It does not affect the functionality of the unit at all. 

  • Gino Sigismondi

    Hi,

    The X8 band, which runs from 902 - 928 MHz, is far enough away from the UHF TV band (470 - 698 MHz) that you typically don't need to worry about coordination with systems that operate in that band. Therefore, no profile exists in WWB. 

    For coordinating your PGX-D systems with themselves, it's best to stick with the pre-programmed Groups, and use the Scan feature to identify the best frequencies.

    Hope that helps!

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