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  • Sam Drazin
    Wireless Workbench 6 - Quick Start Guide33.0
    Topic posted August 4, 2014 by Sam DrazinExpert, tagged how-to 
    Title:
    Wireless Workbench 6 - Quick Start Guide
    Description:

    New to Wireless Workbench 6?  Need some assistance networking your Shure devices?

     

    Check out the Wireless Workbench 6 Quick Start Guide! (updated for version 6.12)

     

    This document will walk through the essential steps to get you up and running with WWB6 and your Shure wireless system, including:

    • Downloading the software
    • Configuring your network and computer to connect to devices
    • Performing RF Scan
    • Performing basic Frequency Coordination
    • Deploying frequencies to channels

     

    Want to see additional topics covered in this guide?  Let us know in the comments below.

  • Diogo Nunes Pereira
    Importing RF Explorer scans tutorial15.0
    Topic posted October 30, 2014 by Diogo Nunes PereiraCompetent, tagged how-to 
    Title:
    Importing RF Explorer scans tutorial
    Personal Computer:
    Dell M4800; Windows 7 SP1; 64-bit; Wired Ethernet
    Shure Hardware:
    2x AXT400 L3E, AXT600, 6x UR4D J5E, 6x UR4D+ J5E, 4x U4D Mk2, 1x U4D Mk1, 4x PSM700, 6x PSM900
    Description:

    Hello everybody,

    after digging thru this forum and other places in order to get it to work, (and finally getting there) here's my own tutorial on how to import RF Explorer scans into Wireless Workbench 6. For those (many) of us who can't always grab the Spectrum Manager for the next gig. 

    There's an English and a Spanish version...

    Feels good to give something back.

    Cheers,

  • Sam Drazin
    What is wrong with my network configuration?265.0
    Topic posted November 11, 2011 by Sam DrazinExpert, tagged how-to 
    Title:
    What is wrong with my network configuration?
    Description:

    Overview

    This page will outline a set of tests and diagnostic measures you can run to ensure that your network is properly configured.

    The end-goal is to have a properly configured network such that Wireless Workbench discovers all Shure wireless devices online, and that your computer can effectively and reliably communicate with said devices. This page will act as a troubleshooting guide for debugging your network setup.

    Related Links

    Step 1: Selecting a Network Interface

    Wireless Workbench gives you the flexibility to choose which of your computer's network interfaces you would like to connect to. To inspect or modify which network interface Workbench is currently connected to, go to the Preferences menu and select the Network tab.

    To access the Preferences menu, select Tools -> Preferences.

    69c3c894c5_01.png

    From this display, all available network interfaces known to your computer are displayed. To view more details about a particular network interface, select the "Details" button next to one of the network interface options.

    69c3c894c5_02.png

    Once you have selected the network interface you'd like to use to connect to your devices, select "Save" to commit the change.

    Note: If you have configured your computer for both wired and wireless networking, the two IP addresses must be on separate subnets for WWB to work properly. The wired and wireless adapters on the computer should not be "bridged".

    Network Status Indicator

    Wireless Workbench offers a simple "Network Status" label that, at a cursory glance, allows you to assess the basic state of your connection to a network.

    The Network Status indicator is in the bottom right corner of the application, and is visible in all three tabs.

    69c3c894c5_03.png

    The Network Status indicator can read one of the following states:

    • Network Off: there is no network seen by your computer. If you see this, the network interface you've selected is either invalid, or disabled.

    69c3c894c5_04.png

    • Network On: there is a network seen by your computer, and the label will indicate the number of Shure wireless devices seen online.

    69c3c894c5_05.png

    When you first configure your network of wireless gear, this indicator can serve as a first-check of whether or not your computer sees a valid network or not.

    Step 2: Check your Computer/Hardware

    Pinging devices

    When configuring a network, you may find yourself in the scenario where you are not sure you have a valid connection to a particular networked device. Pinging a device is a precise way to discover whether or not a device is available on the network, regardless of other signs that it may or may not be exhibiting.

    First, isolate the device that you want to ping- you will need to get it's current IP address. On the device's front panel, access the Network menu. For Axient, PSM1000 and UHF-R rack devices, this menu can be accessed by selecting Util -> Network.

    69c3c894c5_06.png

    The device's IP adress will be listed next to the label "IP:".

    69c3c894c5_07.png

    If you are working with a UHF-R receiver, be sure to check the IP address on the left front panel, not the right. This is because the IP address for
    devices in DHCP (Automatic) IP mode is only listed on the left panel.

    Note the device's IP address. For this example, let's use the IP address of the AXT400 receiver above: 169.254.132.186.

    Next, open a command prompt on your computer. For Macs, this would be Terminal. For Windows machines, this would be Command Prompt.

    Type the following command:

    ping 169.254.132.186

    Press return. The results of this command will indicate to you whether your device is online or not.

    The ping command will send a small packet of information the IP address that you listed, and wait for a response. If none was heard, you will see messages similar to this:

    pcni4299al:~ drazins$ ping 169.254.0.1
    PING 169.254.132.186 (169.254.0.1): 56 data bytes
    Request timeout for icmp_seq 0
    Request timeout for icmp_seq 1
    Request timeout for icmp_seq 2
    Request timeout for icmp_seq 3
    ping: sendto: No route to host

    Notice that there was a "Request timeout". This indicates that your computer waited for a response for a certain amount of time, and none came.

    If your ping was successful, you will see a message similar to this:

    pcni4299al:~ drazins$ ping 169.254.132.186
    PING 169.254.132.186 (169.254.132.186): 56 data bytes
    64 bytes from 169.254.132.186: icmp_seq=0 ttl=30 time=0.863 ms
    64 bytes from 169.254.132.186: icmp_seq=1 ttl=30 time=1.086 ms
    64 bytes from 169.254.132.186: icmp_seq=2 ttl=30 time=1.120 ms
    64 bytes from 169.254.132.186: icmp_seq=3 ttl=30 time=1.050 ms
    64 bytes from 169.254.132.186: icmp_seq=4 ttl=30 time=1.088 ms
    64 bytes from 169.254.132.186: icmp_seq=5 ttl=30 time=1.183 ms

    Notice that each line after the PING command reads something like "64 bytes from 169.254.132.186". This is a sign that the device we pinged is on the network.

    If you're still not discovering devices in your inventory after a successful ping, check your firewall settings. Be sure to allow all processes listed in the "Firewall Setup" section of the Proper Network Setup through any and all security and firewall software your computer is running.

    If you ping a device and it does not appear to be connected on the network, some of your next steps should be:

    • ensure that there is a valid network connection from that device to your network (operational ethernet cables/ports, etc)
    • ensure that your computer is connected to the same network as the device you are trying to ping
    • ensure that the device itself is operational

    Common Mistakes

    Below is a listing of common mistakes made when setting up a network.

    • No two devices (including a computer on the network) can ever share identical IP addresses.
    • Ensure that all devices on your network share the same Subnet Mask. Consult the Automatic vs. Manual IP Mode section of this page for more details on proper IP/Subnet Mask configuration practices.
    • Do not connect a device to the same network twice, ie: via ethernet AND Wi-Fi. Connecting a device to the same network interface with two connections will not yield valid results.
    • Ensure that all devices on your network are set to the proper IP mode.
    • Check your ethernet cables and ethernet ports. Replace old cables and look for data transfer indicator lights on ethernet ports with LEDs to indicate such. If these lights are present but not illuminated, this may indicate a faulty or incomplete connection.
  • Matt Dobschuetz
    How To Sign Up for The New Wireless Workbench Forum3.0
    Topic posted January 14, 2014 by Matt DobschuetzNovice, tagged how-to 
    Title:
    How To Sign Up for The New Wireless Workbench Forum
    Description:

    If you're new to Shure Customer Forums, you need to sign up for a new account. Membership is free, but is necessary to create topics and post. In addition, it is required to download Wireless Workbench software.

    If you were a member of the Wireless Workbench 6 Beta forum follow these instructions to reset your password:

    1. Go to https://shure.custhelp.com/app/utils/account_assistance
       
    2. Under 'Reset Your Password', enter your current username and then click 'Reset My Password'
       
    3. An email will be sent to the address associated to that username from 'Shure Support' (support@shure.com) with the subject 'Support Account Password Assistance' (see screenshot)
       
    4. In the email, click 'Reset my password'
       
    5. Then enter new password and click 'Submit' in your browser.
       
    6. A Thank You page will appear with the message "Your password has been changed."
       
    7. You will now automatically be logged in.  Click the 'Forum' tab and your all set.
     
    If you have questions about resetting your password creating an account, please email webmaster@shure.com for assistance. 
     
     
  • oberta
    wwb 6_11_2_13 with Linux OS12.0
    Topic posted August 31, 2015 by obertaNovice, tagged how-to 
    Title:
    wwb 6_11_2_13 with Linux OS
    Personal Computer:
    openSUSE 13.1 + 13.2 64-bit
    Description:

    Hi ,

    we are using wwb only to calculate our Frequency Setups

    6.11.12.13 works fine with openSUSE 13.1 + 13.2 using wine

    KDE  4.14.9 + 10

    System works in German
    native Language !!
  • ksepede
    Channel Strip Size1
    Topic posted January 28, 2016 by ksepedeNovice, tagged how-to 
    Title:
    Channel Strip Size
    Personal Computer:
    MacBook Pro 15inch. OSX 10.10.5
    Description:

    Hi there,

    Is there a way of having a mixture of 'Full' and 'Condensed' channel strip sizes?

  • mihau89
    ShurePlus Channels1
    Topic posted July 7, 2015 by mihau89Beginner, tagged how-to 
    Title:
    ShurePlus Channels
    Personal Computer:
    MacBook Pro Retina 13" early 2015, OS X 10.10.4,
    Shure Hardware:
    ULXD, QLXD, AXIENT, PSM1000
    Description:

    Hi!

    Sometimes I don't have any router or access point and I would like to use my ShurePlus Channels app. I've tried connecting ethernet cable into macbook pro and then using internet sharing (thunderbolt ethernet > wifi)  to create a private network. Although ShurePlus Channels shows Macbook pro network name and it seems to be connected, I can't see any devices.

    Is it possible to connect your shure devices to macbook pro and then, via port sharing (in Preferences > Sharing), send all data to iOS device to use ShurePlus App?

  • oberta
    wwb_6 works in CrossoverLinux Beta 14.
    Topic posted September 21, 2014 by obertaNovice, tagged how-to 
    Title:
    wwb_6 works in CrossoverLinux Beta 14.
    Personal Computer:
    Just tried it with Knoppix 7.4.1
    Just tried it with openSUSE 13.1
    Just tried it with Ubuntu Studio 14.04
    Description:

    maybe somebody will some other OS..

  • Sam Drazin
    Network Settings for Shure Devices
    Topic posted July 22, 2014 by Sam DrazinExpert, tagged how-to 
    Title:
    Network Settings for Shure Devices
    Description:

    Find instructions to access and modify the networking menus for networked Shure devices below.  

    This page will provide instructions for the following tasks:

    • Set IP mode to Automatic (or DHCP)
    • Set IP mode to Manual (or Static) and specify IP Address and Subnet Mask
    • View current IP settings for networked Shure device

    UHF-R

    UHF-R receivers, including UR4S, UR4D, MW4S, and MW4D
    UHF-R IMAGE

    Automatic IP Addressing

    1. From the front panel menu, select: Util > Network.  The current IP settings of the device are visible from this menu.
    2. With the mode selected, turn the control wheel to select DHCP.
    3. Press ENTER to save.  

    Manual IP Addressing

    1. From the front panel menu, select: UtilNetwork.  The current IP settings of the device are visible from this menu.
    2. With the mode selected, turn the control wheel to select Manual.
    3. Press the control wheel to select the next value, and rotate the control wheel to change the value of the selected item.
    4. Press ENTER to save.

    Axient

    Axient devices, including AXT400 and AXT600.
    AXIENT IMAGE

    Automatic IP Addressing

    1. From the front panel menu, select: Util > Network.  The current IP settings of the device are visible from this menu.
    2. With the mode selected, turn the control wheel to select Automatic.
    3. Press ENTER to save.

    Manual IP Addressing

    1. From the front panel menu, select: Util > Network.  The current IP settings of the device are visible from this menu.
    2. With the mode selected, turn the control wheel to select Manual.
    3. Press the control wheel to select the next value, and rotate the control wheel to change the value of the selected item.
    4. When finished, press ENTER to save.

    ULX-D

    ULX-D receivers, including ULXD4, ULXD4D, and ULXD4Q.
    ULX-D IMAGE

    Automatic IP Addressing

    1. From the front panel menu, select: DEVICE UTILITIES > NETWORK > SHURE CONTROL > NETWORK.  The current IP settings of the device are visible from this menu.
    2. With the mode selected, turn the control wheel to select AUTOMATIC.
    3. Press ENTER to save.

    Manual IP Addressing

    1. From the front panel menu, select: DEVICE UTILITIES > NETWORK > SHURE CONTROL > NETWORK.  The current IP settings of the device are visible from this menu.
    2. With the mode selected, turn the control wheel to select MANUAL.
    3. Press the control wheel to select the next value, and rotate the control wheel to change the value of the selected item.
    4. Press ENTER to save.

    QLX-D

    QLX-D receiver (QLXD4).
    QLX-D IMAGE

    Automatic IP Addressing

    1. From the front panel menu, press and hold the enter button and then press the menu button to access the advanced menu.
    2. Press the menu button to navigate to the IP menu.
    3. Use the arrow buttons to set the mode to "Au" (for Automatic).
    4. Press enter to save.

    Manual IP Addressing

    When setting an IP address, each section of IP address must be edited individually. The following diagram show how each group is mapped to the receiver display.

    1. From the front panel menu, press and hold the enter button and then press the menu button to access the advanced menu.
    2. Press the menu button to navigate to the IP menu.
    3. Use the arrow buttons to set the mode to "St" (for Static) and press enter.
    4. Use the arrow buttons to edit the first group. Press enter to save and continue to the next group.
    5. Edit the remaining 3 groups by using the arrow and enter buttons.
    6. When group 4 has been edited, the display will show the subnet mask menu. Use the arrow buttons to select a preset value for each of the subnet groups.
    7. Press enter to save settings.

    PSM1000

    PSM1000 transmitter (P10T).
    PSM1000 IMAGE

    Automatic IP Addressing

    1. From the front panel menu, select: Util > Network > Setup. The current IP settings of the device are visible from this menu.
    2. With the mode selected, turn the control wheel to select Automatic.
    3. Press Enter to save.

    Manual IP Addressing

    1. From the front panel menu, select: Util > Network > Setup. The current IP settings of the device are visible from this menu.
    2. With the mode selected, turn the control wheel to select Automatic.
    3. Press the control wheel to select the next value, and rotate the control wheel to change the value of the selected item.
    4. Press Enter to save.

     

  • Joel Buslewicz
    RF Scanner
    Topic posted July 24, 2014 by Joel BuslewiczNovice, tagged how-to, WWB 6.8.1 
    Title:
    RF Scanner
    Personal Computer:
    MacBook Pro 2.9GHz Intel Core i7
    8 GB 1600 MHz DDR3
    OS X 10.9.4
    Shure Hardware:
    Shure ULD-D
    Sennheiser G3 300 IEM
    Description:

    I apologize if this is addressed elsewhere.  I am looking to streamline my wireless setup at the beginning of shows.  I use Wireless Workbench to set up my ULX-D, but I would like to take care of my Sennheiser IEM's as well.  

     

    The problem is the frequency range of my mic's and my IEM's are different, so I cannot use the mic receiver to do the scans for the IEM's.

    I would like to get a dedicated RF scanner that would scan the entire range I need, just looking for ideas; looking at PCR-1000 at the moment.

    The next issue is if/when I get said RF scanner, will WW be able to use it to do the scan, import the results. and automatically set up all my devices, Sennheisers included.

    Thanks for any help....

     

     

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