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  • Sam Drazin
    Wireless Workbench 6 - Quick Start Guide33.0
    Topic posted August 4, 2014 by Sam DrazinExpert, tagged how-to 
    Wireless Workbench 6 - Quick Start Guide

    New to Wireless Workbench 6?  Need some assistance networking your Shure devices?


    Check out the Wireless Workbench 6 Quick Start Guide! (updated for version 6.12)


    This document will walk through the essential steps to get you up and running with WWB6 and your Shure wireless system, including:

    • Downloading the software
    • Configuring your network and computer to connect to devices
    • Performing RF Scan
    • Performing basic Frequency Coordination
    • Deploying frequencies to channels


    Want to see additional topics covered in this guide?  Let us know in the comments below.

  • Sam Drazin
    Adding Backup Frequencies
    Topic posted November 15, 2011 by Sam DrazinExpert, tagged how-to 
    Adding Backup Frequencies


    Backup frequency management is a new feature to Wireless Workbench 6. You can request backup frequencies for networked and non-networked devices in advance, or configure Wireless Workbench to automatically calculate as many backup frequencies as possible.

    Related Links

    What Are Backup Frequencies?

    Backup frequencies are frequencies that are designated as spares for devices in your inventory. There are two classes of backup frequencies in Wireless Workbench:

    • Requested
    • Automatic

    Each of these types of backups are handled slightly differently within Wireless Workbench. They are explained in greater detail below.

    Requested Backups

    Requested backups are backup frequencies that you explicitly ask for. They can be added via the Add New Device dialog.

    Select the "Add new device" button from the global menu bar, and specify the Manufacturer, Model, and Band of the device you'd like to add backups for. Note that you can add active devices into your inventory at the same time while adding backup frequencies.

    To add only backup frequencies without adding devices into inventory, set the number of "Active Devices" to zero. Specify the number of backups you would like to add by entering that number in the "Backup Frequencies" field. Select "Add" to add them.


    The status message at the bottom of the Add New Device dialog will confirm that they were successfully added. Backup frequencies are not displayed in the inventory view. Instead, they are shown in the bottom section of the Channel Summary dialog, accessible from the top right button within the Frequency Coordination tab.

    When you perform Frequency Coordination, you will see that your requested backup frequencies will be calculated by the frequency calculator. The count of successfully calculated backups will be shown in the "Backups" column of the RF Coordination Results panel.


    NOTE: Under the Primary/Backups columns, X/Y is a ratio that indicates the number of found vs. requested frequencies, where:

    • X is the number of found frequencies
    • Y is the number of requested frequencies

    Check out the Frequency Coordination tutorial video for more information on Frequency Coordination.

    Automatic Backups

    Automatic backups are backup frequencies that Wireless Workbench can be configured to calculate. When this option is enabled, the frequency calculator will calculate as many backup frequencies as possible.

    NOTE: Calculation of automatic backup frequencies will only occur after all requested primary and backup frequencies have been found, so enabling this preference will never take precedence over your specified (requested) frequencies.

    To enable this option, open the Preferences menu, and access the Coordination tab. Check the preference that reads "Automatically calculate backup frequencies". Press "Save" to commit this change.


    Now when you perform Frequency Coordination, you will see that all requested frequencies will be calculated first (primaries and backups). Once these frequencies have been calculated, automatic backup frequencies will begin to be calculated by the frequency calculator.

    The count of successfully calculated automatic backups will be shown in the "Backups" column of the RF Coordination Results panel. When automatic backups are found, you will see results like "54/4" in the Backups column, indicating that more frequencies were found than requested.

    The calculator will search for automatic backups until it appears that no more will be found. This may take some time, and you can stop the calculator at any time if sufficient backups have already been found. Press the "Stop" button to end the calculation and keep the results up to that point.


    Check out the Frequency Coordination tutorial video for more information on Frequency Coordination.

    Adding Backup Frequencies to Existing Coordination

    You may find yourself in the situation where you want to add backup frequencies to an existing coordination. To do this, open the Add New Device dialog, and specify the backup frequencies you want to add (by selecting Manufacturer/Model/Band, and number of backups to add).

    NOTE: Be sure to specify the number of Active Devices as zero if you don't want to add any more primary devices to your inventory.

    You will now need to calculate new frequencies for only those newly added backups without changing the frequency values of the other channels in your existing coordination. This is done by selecting only the channels that should receive new frequencies (eg: the backups you just added) in the Channel Summary dialog.

    On the Frequency Coordination tab, select "Manage Channels..." to open the Channel Summary dialog.


    The Channel Summary dialog is displayed. Every channel checked is slotted to receive a new frequency the next time frequency coordination is performed. In this example, we have two primary channels (AXT400 A) that already have frequency values, and we want to keep them there. We uncheck them to specify this.

    We added four backup frequencies to this coordination, all of which do not have frequency values and need to be coordinated. These will be checked. Select "OK" to commit these changes.

    NOTE: The Channel Summary dialog will retain the selection state of all channels. Be sure to inspect this window before you perform frequency coordination to ensure that the right selections are made.


    The next time frequency coordination is performed, notice that no primary frequencies will be calculated, and only the four checked backups will receive new frequencies.


    We have successfully added backup frequencies with compatible frequency values to an existing coordination without modifying our initial inventory.

    For a full description of how to select certain frequencies from the Channel Summary dialog (a.k.a. "Channel Management dialog"), consult the Add Frequencies to an Existing Coordination tutorial video.

  • Sam Drazin
    AXT610 Access Point with Manual Network Setup?2
    Topic posted January 11, 2012 by Sam DrazinExpert, tagged how-to 
    AXT610 Access Point with Manual Network Setup?


    There are times when a manual network configuration (ie: setting the IP addresses of all networked Shure devices to static values manually) is called for in specific scenarios. Network settings, including IP address and Subnet mask, can be edited easily from the front panel of all rack gear manufactured by Shure.

    The AXT610 ShowLink Access Point, however, does not have a front panel, or an LCD display. Furthermore, the Access Point ships by default in Automatic mode, instructing the device to expect a DHCP server to assign an IP address and Subnet mask.

    This post will cover how to configure your AXT610 with a static IP address and Subnet mask.

    Related Links


    In order to configure the IP address and Subnet mask of an AXT610 ShowLink Access Point (currently set to Automatic mode), you will need the following elements:

    • A computer running Wireless Workbench 6
    • Any Axient rack-mounted piece of hardware with PoE (power over ethernet) ports, which include:
    • AXT400 receiver
    • AXT600 Spectrum Manager
    • AXT630 Antenna Distribution Amplifier
    • Or, an AXT900 Charger with an external power supply for your AXT610 Access Point (AXT900 does not have PoE ports)
    • Several ethernet cables

    Configuring the Access Point's Network Settings

    In order to change the network settings of the Access Point, you will need to make a small network of devices that are all configured to Automatic mode. This will enable you to discover the Access Point, and using Wireless Workbench 6, modify the network settings to the desired manual settings.

    Create a Small Automatic Network

    Using the single Axient rack device of your choosing, set the network mode to automatic from the front panel.

    From the front panel of the device, select Util > Network, and then use the control wheel to set the mode to "Automatic". Select the green blinking "Enter" button to confirm the change.


    Then, connect your Access Point to one of the PoE ethernet ports of that device. To the other port of that device, connect your computer running Wireless Workbench 6. This will create a small network of 2 Axient devices, and your computer.

    Launch Wireless Workbench 6. If the proper network configuration on your computer is already set up, you will discover both the rack device (in this example, I am using an AXT400 receiver), and the Access Point, as shown below.


    If you do not discover any devices, open the Preferences menu and navigate to the Network tab. Inspect the network interfaces available to your machine. Also, note the IP address that was assigned to your rack device. You can find this address by going back to the front panel of the device, and selecting Util > Network. The IP address assigned to the device will be displayed.


    Ensure that the IP address of the rack device and the selected network interface of your computer match for every octet of the subnet mask which is "255" by select the proper network interface from within Wireless Workbench 6.


    Note: without a DHCP server present, Axient devices will fallback to a default subnet of 169.254.X.X with a subnet mask of No DCHP server is needed if you can modify your network settings to reach this subnet.

    You should now discover both your Access Point and the rack device in the Inventory view of Wireless Workbench 6.

    If the rack device is shown but not the Access Point, perform a factory reset on the Access Point. Use a fine pencil tip or paperclip to depress the reset button, which is located beneath the power supply connector on one end of the Access Point.

    This will force the device back to an Automatic network mode, which should place it in the default subnet (so long as your computer and the rack device are on this subnet OR a DHCP server is present, all devices will be discovered).

    Once the Access Point is discovered, you are ready to modify its network settings.

    Change the Access Point's Network Settings

    From the Inventory view, right click on the Access Point and select "Properties". The Access Point properties panel will open.


    Expand the "Network" section of the Access Point properties panel. This area will expose the controls to modify the network settings of the Access Point.


    Ensure that the mode is changed to "Manual". The IP address and Subnet mask fields will become editable. Enter the values into the fields to comply with your manual network settings. When complete, press "Apply".

    NOTE: Once you change the network settings of your Access Point, the device will fall offline (unless you changed the static IP address and subnet mask to fit in the same subnet as the current automatic network). The device falls offline because you have changed the network settings to a subnet that cannot communicate with the small automatic network you are currently apart of.


    You will lose control of the Access Point until you reconfigure your manual network and connect the Access Point. Be sure to double check the subnet settings of the Access Point before you press "Apply".

    With a properly configured manual network, you should discover all devices set to their static IP addresses and Subnet masks, including the AXT610 ShowLink Access Point.

  • ksepede
    Channel Strip Size1
    Topic posted January 28, 2016 by ksepedeNovice, tagged how-to 
    Channel Strip Size
    Personal Computer:
    MacBook Pro 15inch. OSX 10.10.5

    Hi there,

    Is there a way of having a mixture of 'Full' and 'Condensed' channel strip sizes?

  • Sam Drazin
    Configuring IR Presets2
    Topic posted November 7, 2011 by Sam DrazinExpert, tagged how-to 
    Configuring IR Presets


    IR Presets allow you to configure transmitter parameters to be set for Axient and UHF-R transmitters. The parameter values will be pushed when you IR sync the transmitter with the receiver that you configured the IR Presets.

    Related Links

    Open the receiver's Properties Panel


    Right-click on an AXT400 or UR4D/UR4S receiver in the Inventory view and select "Properties"_" to access the receiver's properties panel.

    Access the IR Presets menu


    Expand the "Settings" section, and switch to the "Tx" tab. Within this area, you can access the IR Presets menu by selecting the "IR Presets" button.

    Configure IR Presets


    Each drop-down represents a value-set of a parameter that can be pushed to the transmitter when one is IR synced. Change the setting for each parameter to the value you want any transmitter to adjust to when you sync it.

    By default, all parameters will be set to "No Change", which will leave that parameter of the transmitter on its current value.

    Press "Close" to save any changes made.

    Sync a transmitter

    The next time you sync a transmitter, confirm that the IR Presets you configured were pushed successfully to the device.

  • Sam Drazin
    Creating Exclusions2
    Topic posted November 23, 2011 by Sam DrazinExpert, tagged how-to 
    Creating Exclusions


    Exclusions are inputs into the frequency calculator that disallow active devices and backup frequencies from being tuned to those specific values, and can be specified as single frequencies or frequency ranges. You can create three different types of exclusions:

    • TV Exclusions
    • Scan Data Exclusions
    • Manual Exclusions

    Related Links:

    Creating TV Exclusions

    There are two primary methods which allow you to avoid the RF interference associated with near-by TV stations. The first of which is to use the built-in TV database. This database holds records for a large number of the TV antennas placed throughout the world. From the Frequency Coordination tab, select "Change TV Channels..." to access the TV Management dialog.


    This dialog allows you to search by city/postal code, or specify precise latitude and longitude for your particular location. Once a location is established, a list of near-by TV stations will be selected based on the transmit power of the station, and it's proximity to the location specified.

    We'll walk through how to search for a postal code for a given city. First, ensure that "City" is selected as the Location Setup option. Then, choose the country in which you'd like to search.


    If you know the postal code of your location, enter it in the Postal Code field, and select "Search".


    If you don't know the postal code, enter the city name, and select the appropriate state from the State drop-down. Select "Find Postal Code". This will return a list of all available postal codes for that city in the Postal Code field. Select a postal code, and then select "Search".


    Once "Search" has been selected, the TV Channel List will be populated with TV stations that are close enough to cause interference in the specified location. You have just created a list of TV exclusions. You can check additional channels from the list, uncheck some that were automatically selected, and export a list to share.

    Press "Save" to commit these TV Exclusions. Once saved, all checked channels will be completely avoided when calculating frequencies.


    The Coordination Plot will reflect any excluded channels with red vertical bars. Each channel that was checked in the TV Management dialog will display one of these bars. The right sidebar will also summarize the total number of TV channels being avoided.


    It is important to note that the exclusion ranges from TV exclusions are based on the location of TV channels and the known stations surrounding the location you specify. No live scan data will impact the designation of TV channels when selected from the TV Management dialog.

    To create exclusion ranges based on live scan data from the current RF environment, we'll walk through creating scan data exclusions

    Creating Scan Data Exclusions

    Scan data exclusions are exclusions the calculator will avoid based on scan data levels and the exclusion threshold. Let's define each of those briefly:

    • Scan data: data recorded by a device capable of scanning (AXT400, AXT600, UR4, P10R, etc) and saved in a file format, or displayed in Wireless Workbench live from the device.
    • Exclusion threshold: the threshold which decides whether RF energy at a certain frequency will be avoided or not. This is represented by the red horizontal line in the Coordination Plot within Wireless Workbench.

    Wireless Workbench can be configured to create exclusions when scan data is present in the Coordination Plot automatically. Open the Preferences menu and access the Coordination tab.


    The setting is called "Automatically calculate exclusions from scan data". When checked, any scan data in the Coordination plot (the plot view inside the Frequency Coordination tab) will be used to generate a list of exclusion frequencies and ranges.

    Setting the exclusion threshold at different levels will alter the exclusions generated in real-time. This can be verified by changing the exclusion threshold, and noticing the number of excluded frequencies and ranges change in the right sidebar under the Additional Exclusions section.


    All generated exclusions will be listed in the Exclusions dialog, accessible by selecting "Change Exclusions...". Here, you can enable/disable exclusions by selecting/deselecting them. Exclusion lists can also be exported and imported from this dialog.


    Creating Manual Exclusions

    From the Exclusions dialog, you can add exclusions manually. Exclusions can be single frequencies, or frequency ranges. To add an exclusion, select "Change Exclusions..." from the Frequency Coordination right sidebar.


    You will be presented with the current list of exclusions. To add a manual exclusion, select "Add New Row". A new row will be added to the bottom of the list.

    Select the type of exclusion as either a frequency (to avoid a single frequency value), or range (to avoid all frequencies between two frequency values, including the bounds).


    For single frequency exclusions, only enter a value in the "Start" column. Ranges will require values in both the "Start" and "Stop" columns. Notice that the value of the "Source" field for the added row is "User Defined", indicating that this is a manually added exclusion.

    Press "Save" when you are done adding exclusions.

  • Sam Drazin
    Deleting Backup Frequencies2
    Topic posted November 15, 2011 by Sam DrazinExpert, tagged how-to 
    Deleting Backup Frequencies


    Backup frequencies allow you to coordinate additional frequencies to switch out with your primary devices in the case of RF interference. Backup frequency management is a new feature to Wireless Workbench 6.

    Related Links

    What are Backup Frequencies?

    For a primer on what backup frequencies are and how they can be utilized, read the Adding Backup Frequencies page.


    Backup frequencies are not displayed in the Inventory view. They are displayed in the Channel Summary dialog. To access this dialog, navigate to the Frequency Coordination tab, and select the "Manage Channels..." button from the top right corner of the right sidebar.


    The Channel Summary dialog is where channels are specified to either receive new frequencies, or remain on their current values for the next coordination. It is also where you can manage your backup frequencies.

    Active Devices (items listed in your inventory) are listed in the top portion of the Channel Summary dialog, while backup frequencies are listed in the bottom portion.


    Deleting Backup Frequencies

    To delete backup frequencies, simply select them from the list such that the frequency row is outlined with a dotted line, and press the key. You can also right click on any row and select "Delete selected backup frequencies".


    The backup frequency will be removed from the Channel Summary dialog, and no longer be a requested frequency for the next coordination.

  • Sam Drazin
    Deploying an Existing CFL to a Spectrum Manager
    Topic posted November 7, 2011 by Sam DrazinExpert, tagged how-to 
    Deploying an Existing CFL to a Spectrum Manager


    It is assumed that a compatible frequency list (or CFL) was calculated offline while not connected to any gear. When connecting to the gear, ensure that the Spectrum Manager(s) and all subordinate devices are discovered in the Inventory View.

    Related Links

    Deployment and the CFL

    Currently, the CFL that was calculated offline lives inside Wireless Workbench, and will be saved with a show file. To send out a CFL to a Spectrum Manager, a deployment must be performed. This is the case when deploying an existing CFL, or a brand new one as a result of coordination.

    The Spectrum Manager retains a CFL through a power cycle. If this is not the first time you are using your Spectrum Manager, it is likely that there will already be a CFL stored in its memory. You must delete the currently stored CFL from the Spectrum Manager in order to not merge old (and potentially incompatible) frequencies with your CFL.

    A quick way to verify whether or not your Spectrum Manager has a CFL is to discover the device (so that it shows up in the inventory view), and open the Frequency List window. Select the "Frequency List" button from the global menu bar to access this window.


    You should see two columns of data in the Frequency List window. One of the columns will represent the deployment and frequency list hosted by Wireless Workbench; this will be the one with the Spectrum Manager value listed as "None" at the top of the column.


    The column on the left in the image above shows the CFL that was already in the Spectrum Manager when it was discovered. You can also tell that this section of the Frequency List window is managed by a Spectrum Manager, as the backups list has colored LEDs and dBm values that live update as the frequencies are being monitored (this functionality will only be available when a Spectrum Manager is present).

    In order to get our known and trusted CFL into the Spectrum Manager, we will clear the device's currently hosted CFL.

    Note that both Frequency Lists (one hosted by Workbench, and one hosted by the Spectrum Manager) belong to the zone "Default". Deleting the CFL from the Spectrum Manager will begin the process to consolidate these two into a single Frequency List.

    Clear a Spectrum Manager's Current CFL

    From the home screen on the right side of the Spectrum Manager, press "CFL".


    Select "More".


    Select "Clear" to erase the CFL from the Spectrum Manager.


    Press the green blinking "Enter" button to confirm.


    You will see the message "No Compatible Frequency List" when the CFL has been successfully erased.


    To confirm that the Spectrum Manager does not have a CFL, go back to Wireless Workbench and inspect the Frequency List window. You should see that the column of frequencies managed by the Spectrum Manager is now empty affirming the fact that the old CFL hosted on the Spectrum Manager has been destroyed.


    Deselect all channels so they remain on their current frequencies

    Go to the Frequency Coordination tab, and select "Manage Channels"_" from the right sidebar. The Channel Summary dialog will open.

    Press the Select: "None" button to uncheck all devices. This will ensure that all devices stay on their current frequencies.

    Before you close this dialog, be sure to press "Refresh Live Backup List". This button will keep your list of backup frequencies is in sync with the current state of the hardware/backup list.


    Select "OK" to confirm.

    From the right sidebar of the Frequency Coordination tab, select "Calculate New Frequencies" to initiate the coordination, which we just configured to not calculate any new frequencies.


    The summary on the RF Coordination Results will indicate this as well, showing that zero frequencies were calculated for devices as well as backups. After this null calculation, we can now configure Wireless Workbench to deploy our known frequency list to the Spectrum Manager.

    Spectrum Manager assignment for each zone

    Ensure that each zone with devices assigned to it has its corresponding Spectrum Manager. This assignment is made by selecting the appropriate Spectrum Manager for each zone from the drop-down at the top of the "Summary" section.


    This is how Wireless Workbench will know which Spectrum Manager should receive each CFL. Note that the associated Spectrum Manager must also be in the same zone as the devices it will manage.

    By selecting "None" for a given zone, Wireless Workbench will internalize that CFL, and save it within a show file. This is how offline results can be saved without access to a Spectrum Manager.

    NOTE: Only one Spectrum Manager can manage a zone and it's CFL at a given time. This means you will need one Spectrum Manager per zone for which you would like backup monitoring and automatic frequency dispatching to AXT400 receivers.

    Sending out the CFL

    Press "Deploy to Inventory" to send the CFL to the designated Spectrum Manager.


    To confirm that the Spectrum Manager has received the CFL, go to the device's front panel and select CFL -> Edit to display the Spectrum Manager's full CFL. Check this list to ensure that all frequencies that were a part of your frequency list were transferred.

    Another way to confirm that the Spectrum Manager has received the desired CFL is to open the Frequency List window. You will notice that there are no longer 2 columns, but instead, one with the CFL from your past coordination. Also, that CFL will have a Spectrum Manager assigned to it, and listed at the top of the column.


  • Sam Drazin
    Device Association Dialog
    Topic posted November 5, 2011 by Sam DrazinExpert, tagged how-to 
    Device Association Dialog


    The Device Association dialog is an interface to assist the user in choosing parameters of devices for which the system has conflicting information. Because Wireless Workbench acts as a remote control for Shure hardware, it and the hardware can become out-of-sync in their opinions of parameter values for devices. This dialog gives the user several options to resolve them.

    Related Links

    When it is Shown

    The Device Association dialog is shown in several scenarios, which are summarized below:

    1. An online device goes offline. Before it comes back online, either its parameters in Wireless Workbench change, the parameters on the hardware change, or both change such that when it comes back online, the hardware and Wireless Workbench disagree about what certain values of merge-able parameters(1) should be.
    2. In the Inventory view, both an offline and an online instance of a certain device exist. The user then drags-and-drops(2) one of the instances on top of the other, in an attempt to merge their values (ie: taking an offline setup and applying it to hardware once on site).
    3. In scenario #1, when the Device Association dialog pops up, it represents a pending merge that must be resolved before that device is interacted with. If you choose to dismiss the Device Association dialog, it will reappear if you attempt to modify that device in any way.

    The Interface

    The Device Association dialog allows the user to keep parameters for a device from either Wireless Workbench or the hardware. Parameters are grouped into 2 buckets, and can be selected independently for each device in conflict.


    Parameter Buckets

    Parameters for every device are classified in 2 buckets, "Frequency" and "Settings". For each device in conflict, Frequency and Settings parameters can be chosen from either the hardware or Wireless Workbench. For a full reference of which bucket parameters are classified in, consult the "Frequency and Settings Parameters Per Model" chapter of the Wireless Workbench 6 Help System. To access this page, search for "parameters" in the left sidebar, and find the page within the results below.


    Frequency Bucket

    The "Frequency" bucket represents all parameters that are directly tied to the frequency value of a device, including Group & Channel, band, and Tx Profile. Note that Frequency parameters will only be available for certain devices with tunable frequency values, like microphone and in-ear monitor systems. Use the toggle buttons in the section labeled "A" in the window below to choose which "Frequency" parameters are kept.

    Settings Bucket

    The "Settings" bucket represents all other parameters that are directly tied to the device, including Channel Name, Device ID, RF Gain, and others. Use the toggle buttons in the section labeled "B" in the window below to choose which "Settings" parameters are kept.



    To select whether parameters come from the hardware or Wireless Workbench, use the toggle buttons for each bucket of parameters for each device.

    When the button says "From LIVE Devices", this means that the parameters for that device from that bucket will come from the hardware's current settings.


    When the button says "From OFF-LINE Devices", this means that the parameters for that device from that bucket will come from Wireless Workbench's current settings.


    Modifying One Device vs. All Devices

    The Device Association dialog is split into 2 horizontal sections, allowing device-by-device granularity of choosing parameters to keep, or a global choice for all devices in conflict.


    In section "C" of the window above, Frequency and Settings parameters can be set for all devices in conflict. In section "D", Frequency and Settings parameters can be chosen on a device-by-device basis.

    Committing Parameters

    Once each device has been configured to receive the appropriate Frequency and Settings parameters, pressing the "Apply" button next to each individual device (as in section "D" above) will update both the hardware and Wireless Workbench to the proper values, and remove that device from the Device Association dialog. If it was the only device in conflict, then the Device Association dialog will close, as all conflicts will have been resolved.

    If Frequency and Settings parameter values for all devices have been set using the toggle buttons in section "C", pressing the "Apply to All" button (as in section "C" above) will update both the hardware and Wireless Workbench to the proper values, and close the Device Association dialog, as all conflicts will have been resolved.

    (1) Consult the "Frequency and Settings Parameters Per Model" section of the Wireless Workbench 6 Help system for a full list of merge-able parameters for all networked Shure devices.

    (2) Consult the "Merge Offline and Live Devices" section of the Wireless Workbench 6 Help system for more information on the mechanics of drag-and-drop merging.

  • Sam Drazin
    Enable the System Logger and Access Log Files
    Topic posted November 10, 2011 by Sam DrazinExpert, tagged how-to 
    Enable the System Logger and Access Log Files


    Wireless Workbench has a System Logger built into the application. If enabled, this logger will run in the background and keep track of any issues that the application runs into. Log files generated by this logger are extremely helpful to our development team in diagnosing a problematic scenario, if one should arise.

    The logger is disabled by default.

    Related Links


    To access the System Logger's menu, launch Wireless Workbench 6. Hold the Shift key down, and click on the Tools menu. You will notice that a new menu appears (called "Diagnostics"). Within this Diagnostics menu, select "Setup Logger".


    The Logger Setup dialog will be displayed.


    This dialog hosts all available controls to enable and customize how the logger functions.

    To enable the logger, check the check box "Enable Logging Capability".


    There are many other preferences that you may want to set which will control how the logger captures system data. In general, leaving all controls in their default state will record the maximum amount of information available, which is ideal.

    To access the log files, notice the path listed in the field next to "Folder:".


    This is where your log files will be saved automatically. You can change this destination path by using the "..." browse button and selecting a new path.

    Clean Up Old Log Files

    To get rid of old log files that may no longer be useful, use the controls in the bottom of the Logger Setup dialog.


    To remove files created before a certain date/time, select the "Before" radio button, and enter the date/time that you'd like to be the threshold. All log files created before this threshold will be deleted. Select "Start Clean Up".

    To remove all log files, select the "All" radio button. Select "Start Clean Up".

    Save Changes

    Once you have made all desired changes to the logger (including toggling its enabled state), select "Apply" to engage the changes.

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